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"We stay 2 days to explore. Narita Tobu was great. The only downside I would say is that they charge for the pool."

"The rooms are small, as described in the measurements online so it's quite tight for a family of 4 (w 2 small kids) but did the job for us. Check in was quick and easy for us, process is very smooth. Staff are prompt in responding to inquiries (front desk & room service). They come by quite quickly if after you make your phone call requesting for extra items. Washroom has a very high step which takes time to adjust to, a bit dark so hard to see how clean it is. The breakfast buffet selection is good, and the staff serving is good. It runs from 07:00 to 10:30. For some reason, we were ushered out really quick on one of the mornings (at 10:35am) even though there were other people who were still seated at their tables. We loved there is an underground path to walk to get to Shinjuku station, it was very convenient for us. "

"The carpet in our room need vacuum. The room is getting old. "

"Incredibly well maintained. The view in the executive lounge of the Tokyo tower is unbeatable. I loved having an onsite Watson. Beds were amazing too. I only wish they allowed kids in the pool and no restricted hours in the lounge for them"

"Loved the location of this hotel and the friendliness of the staff. "

"Room was perfect for our stay, despite being on the small side. Shower was great! We thoroughly enjoyed lounging in the complimentary pyjamas!"

"Worst hotel I’ve ever stayed in. We paid ¥60,000 per night and the moment we walked into the room, we considered leaving and booking somewhere else. Tiny room, wrong configuration, and the hotel was so overcrowded we couldn’t even get breakfast. To top it off, we saw the same room available that night for nearly half the price. Extremely poor value! would not stay again!"

"Great location, lovely hotel"

"Great experience! Would stay here again!"