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We are so glad we chose this hotel for our last night in Tokyo. Fantastic staff. Room was spacious with good amenities. Great bed. Blackout shades. Very quiet despite being on a busy street. Just a block away from the nearest train station, and free shuttle to the airport (Haneda).

Missing Keio Plaza already, and just thinking about an excuse to return to Tokyo. I was pleasantly surprised with the service level, cleanliness, willingness to assist from all staff. Even when there were lots of guests they managed to offer personal touches during service. I praise the hotel management and commitment from all employees we came across. Special mention to Mr Fuentes from the Club Level, also special thanks to housekeeping, they did it perfectly and discretely, it was pleasant to...

Clean , good service and great location

Everything was great. The staff is very friendly and helpful. The view from the room was just amazing. Loved the separate shower room.

Rooms have lots of space, breakfast has variety and onsen is great after a long day of exploring the city

Friendly staff.

This was by far one of the nicest hotels we have stayed in. It was wonderful to wake up, grab a to-go breakfast at Lawson’s across the street and walk a few blocks to yamashita park. The hotel is beautiful and the rooms are luxurious. The staff are so friendly and accommodating. We could not believe we got this room for the price we did. It’s easy walking distance to everything you could want in Yokohama. We will definitely stay here again.

I recently stayed at villa fontaine premier hotel in Haneda airport and had an absolutely wonderful experience. From the moment I arrived, the staff made me feel incredibly welcome. The check-in process was smooth and efficient, and the staff were always friendly and helpful throughout my stay. The room was spacious, clean, and well-appointed, with all the amenities I could need. The bed was exceptionally comfortable, ensuring I had a restful night’s sleep. I also appreciated the thoughtful...

The most amazing king size bed we’ve ever seen. 92” wide! Perfectly firm. Great views from 29 floor and up renovated rooms. Amazing shower bath and spacious. Breakfast buffet was excellent and we enjoyed the lounge.

Finding an entrance was somewhat tricky. From Shimbashi station, use the Shiodome exit, turn right to find an escalator up near Tully's coffee, take another escalator to the far right of the plaza next to an Italian restaurant, once on the 3rd floor above the ground, take a skywalk across the street to the building on the right, a news media building on the lower floors. Walk across the 3rd floor to the elevators on the far right, then take the elevators up to the 25th floor labeled Hotel...

The room was perfect for my son and I and we really love the view.

I really like the location of the new hotel at Oimachi Tracks. Having three JR lines directly accessible from the hotel is a major advantage, making it easy to reach many parts of Tokyo. The view from the 26th floor is simply spectacular – nothing less! The rooms are good, but the corner rooms are particularly worth asking for. They are more spacious and offer lovely views. At Oimachi Tracks, everything is just around the corner: shops, a cinema, cafés and restaurants. Step outside, and you...

It is great in an upscale location. There are a lot of shops and restaurants within walking distance. It is 10 minutes walk to the famous Shibuya Crossing.

The Hotel New Grand is a historical landmark in Yokohama. The location is hard to beat. It’s across the street from Yamashita Park, blocks from China Town, the International cruise terminal, 15 minute walk to Yokohama Stadium and good access to train system. Only down note is Hotel. Ew Grand needs to upgrade pillows, they were extremely uncomfortable.

Absolutely lovely hotel with impeccable service and attention to detail. Complimentary beverages in the mini-bar were a very nice touch and the Japanese breakfast was very good. Subway stop was right down the block so very convenient for getting around the city. Not a lot in the immediate area in terms of restaurants but with the subway so close, it was not a problem. Will definitely stay again.

The breakfast was excellent with so many options to choose from.

We had a great stay at this hotel. The location is wonderful, and they were very helpful for all our needs.

Almost everything was excellent. Specially service managers made us so Comfortable and tender. Thank you for your service.

The Narita Airport limosine bus stops directly at this hotel, so it's very convenient if you don't want to carry a bunch of luggage on the shinkansen/local trains. There's a FamilyMart in a section of the building, on the second floor. The nearest metro station is the Akasaka-mitsuke station, and use the D exit (the yellow blocks on Google Maps). The staff is incredibly helpful, and we never felt uncomfortable asking for help with luggage/storage, or asking for more sheets/towels. Even Hilton's...

Fantastic property. Great location, great staff, fantastic views. As others have noted, there was a slight musty odor in our room (but not anywhere else). Not strong enough to be annoying, but you do notice it when entering the room and then quickly forget about it. Staff are super nice and kept everything clean and orderly. Breakfast buffet is very nice. Self serv amenities is simply a fantastic idea the industry should embrace. Will definitely return.