This was our 8th stay at the Kona Reef Resort. The unit is a basic one bedroom apartment with kitchenette, living room, and lanai, in addition to the bedroom,. There are great views especially of sunsets from this oceanfront condo. This unit has had recent new flooring, but is showing the wear of years, especially the bathroom which had rusty fixtures, a sloppy paint job, and is desperately in need of a refresh. The lanai floor had several sunken areas from decay, which were attempted to be concealed with a cheap sheet floor covering. The unit was equipped with adequate furnishings and kitchenwares, but the refrigerator was a bit small. The wifi signal wasn't strong enough to cover the full length of the condo, and download speeds were slow. For the first time ever, we saw a cockroach inside a unit at the Kona Reef.
The resort facility is showing signs of needed maintenance. The hot tub and grills were great, but the pool water was often cloudy. There were cracked tiles, oxidized gates, and parking spaces roped off becuase of some safety issue in the parking garage.
Our biggest issue was that the residents in the unit directly below ours were pot smokers and lit up at least four times (most likely in their bathroom), which filtered into our bathroom ventilation and dissipated into our bedroom and the rest of our condo. Since smoking of any kind is prohibited on the property, we attemped to call the property manager. All the telephone numbers for a night manager listed in the materials in our unit and in our rental agreement were either out of service or for a security company that did not serve the property. So we had no recourse for prohibited activity taking place and the noxious air invading through the HVAC system. This also raised the larger question of why was another unit's exhaust filtering into our bathroom vent, rather than to outside the building? The following day the onsite manager's office had an "out to a meeting" sign on the door, so it was difficult to reach a property manager to finally register a complaint. Beware if you are sensitive to any kind of smoking in this supposed non-smoking property!
