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"rooms are kept really hot in autumn the beds are very hard but the onsen is lovely and the second room "

"Location: perfect for ropeway and pirate ship cruise. 2 min walk away. Rooms: amazing lake view Staff: went above and beyond for every little request Hotel: gorgeous lobby, foot bath outside lobby overlooking the lake. Easy to book private onsens which were impeccably kept and really nice for a family gathering Food: the staff went above and beyond, helping fix a very quick vegetarian dinner for the vegetarians in my family. The spread was amazing and huge. Same for breakfast. Rooms: very clean and very comfortable. Highly recommended stay - wish we stayed longer here!"

"Beautiful building, very lovingly maintained. The staff were friendly but not always able to speak English properly. The whole experience had an air of 'The Grand Budapest Hotel' film: both in terms of grandeur and comedy value. Gym was very poor for a 5 star hotel. "

"The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities."

"What a treat it was to stay in this accommodation near the end of our trip through Japan. It was a great place to relax and made accessing Hakone's attractions very easy. Wish we could have stayed for more nights! We were disappointed that more coffee pods were not provided by the host for the advertised in-room coffee maker (rare in Japan) - only three for our multiple night stay with two adults. Trekking up and down from the 7-eleven with to-go cups wasn't ideal. That said, the room amenities and complimentary snacks/beverages were appreciated. "

"Nice hotel close to Gora Station. We got a room in the condo wing and it was very spacious with a great view. Easy walk to a couple of main sites in the area, such as the Open Air Museum. Staff was also nice. Breakfast buffet was really good, too. Only complaint was the breakfast buffet room was cramped, so navigating through the food tables/areas with your tray and all the people was not fun."

"Lovely place. Exquisitely comfortable"

"Hotel was clean and the staff were all very polite and helpful. The beds were a little uncomfortable, the AC didn’t work well and the room was hot but we were able to open the windows which was nice. Overall, the hotel was dated and guest rooms could use a renovation "

"The room was ok... not incredibly spacious. Our room was also overlooking the parking lot and a construction zone, so that was strange. We really couldn't keep the blinds open. The room was advertised having an onsen, and really it was just a deep bath. For $800+ a night, we were expecting more. No coffee in the lobby in the morning (except if you were having the $40 breakfast). The people working there weren't as friendly and accommodating as we found throughout the rest of Japan. The bar area was nice and they offered a happy hour menu."