ホーズ・ハイツ ホテル

「20歳の息子と2人で利用しようとして、先に息子をチェックインさせようとしたところ、21歳未満だから、チェックイン不可との対応をされました。事前にメールで、息子の名前を連絡していたにもかかわらずです。私のチェックインか深夜だったので、息子は別の場所に泊まりました。」

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

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「I’m just glad that I can take my dogs to a safe clean place for the fireworks so thank you」

「Ordered a Western omelet and was served a plain omelet. When I explained what a Western omelet includes, the server insisted ham was an extra $2 and clearly had no idea what I was referring to. The interaction made it obvious they weren’t familiar with the item at all even though its on the menu. It was late, we didn’t have time to argue, and the whole experience was frustrating and not worth the effort.」

「Bathroom was dirty with some bugs crawling around at night. Staff was late for 3:00pm check in. Towels were spotty. Wifi and AC were good though.」

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」

「rooms need a microwave, beside that all nice」

「The elevators need help. They are outdated and need maintenance asap. Fireworks in the parking lot on July 4 where cars are parked is dangerous. Quiet hours were not explained to quests staying there. Slamming doors and loud conversations at all hours of the night. It was not up to Holiday Inn standards. Room carpets were dirty need a good cleaning. I wore slippers the whole time. Needs some TLC.」

「The front desk staff were helpful and friendly. The restaurant staff were very helpful and went above and beyond to get the food and make us feel comfortable. The hotel is kept clean and organized. However, we had to cut our trip short because we found the bed uncomfortable and woke up with severe body pains. Also, it would be nice to have a vending machine. There is a sign on the floor showing vending and ice but we found the ice maker only.」

「This hotel was super clean and the staff was amazing」

「Very relaxing」

「Great place to stay. The set up is gorgeous and very spacious for two people. Bathroom is huge. The kitchen area is well stocked.」