Find hotels near Hell's Gate and Wai Ora Spa, Rotorua from ￥9,473

"On arrival, the reception staff were polite. However, our experience declined the following morning when we discovered there was no power on one side of the room, and the lights and power sockets were not working. We reported this issue to staff before heading out for the day. When we returned at around 9:20pm, our access cards were no longer working and we were unable to enter our room. There were no staff present at reception, so we followed the instructions provided and attempted to contact staff using the reception phone and the listed mobile number. Despite multiple attempts, no one responded. As we urgently needed access to our room for the night, we contacted customer support for assistance, which took considerable time. Meanwhile, we continued trying to reach the property. At around 10:00pm, someone finally answered, and a staff member arrived at approximately 10:20pm — over an hour after we first tried to get help. When we asked about the delay, we were told the call had only just been received and were questioned about whether we had followed the correct process. After waiting for such a long time, it was disappointing not to receive an apology. Overall, this was a very frustrating experience, and we would not choose to stay here again."

"The house was great with heaps of activities to do and good access to the Lake.Mark was excellent to deal with and went the extra mile to ensure we had a good stay and could enjoy everything Rotoiti has to offer. "

"Very clean and comfortable cabin set on a beautiful, peaceful property. The alpacas are cute and there were pellets in the cabin to feed the alpacas. Jane responded quickly and was very helpful."

"Travelled with family and stayed in two Lakeside chalets for 4 nights. Had a most enjoyable time together. Good amenities and well appointed units with Lots of activities for the children. Friendly and helpful staff. Highly recommended for families and group holidays!"

"Incredibly beautiful views and such a lovely spot to unwind by the lake. We really enjoyed making use of the kayaks stored in the garage – a perfect way to get out on the water. The owner is genuinely friendly and goes out of their way to make guests feel welcome and well looked after.There are plenty of games available, which was fantastic for us travelling with two little kids – they had a great time. The location also works really well as a base for exploring Rotorua, the geothermal areas, or even heading out for some rafting adventures.Like many places surrounded by nature, you might come across the odd mouse or spider – all part of the experience. The terrace and balcony could do with a little bit of TLC, but overall it’s a warm, relaxed, and enjoyable place to stay."

"Had an awesome time. Scenic, quiet, and our little staffy loved being on the kayaks. This place is made for one to forget the rest of the world and chill. Absolutely coming back. Our stay was way too short. "

"Clean, good location, comfortable, amenities onsite. We enjoyed staying here and would definitely recommend! "

"Nice place and quite outside the city. The host is very kind and give a lot of information about the region that we appreciate."

"We had a lovely time staying here , very spacious with an excellent kitchen. Lots of fun with the table tennis and pool table plus the use of the kayaks was a bonus. Kristin was great to communicate with. The only negative was the road was very busy and the traffic noise was loud at times "