Search Town Houses in Hamakua Coast

"The wifi did not work"

"4 out of 5 stars
Great family suite and pools, a few service misses kept it from being perfect We stayed at Hilton Grand Vacations at Kings’ Land in Waikoloa, Kona from March 12–18 and overall had a very good experience. The resort is beautiful, the suite was huge and spotless every day, and the pools were the highlight—clean, warm, and fun for the kids even when it rained. My children still talk about how much they loved the water slides and lazy river, and that alone made the trip worthwhile. A couple of things did stand out though. We arrived very late on check-in night and asked the front desk if we could buy a couple of bottles of water (everything nearby was closed). The agent said no and didn’t offer any alternatives, yet the guest checking in right next to us was handed three complimentary bottles—odd and a bit frustrating after a long travel day. Our room was always cleaned beautifully, but one evening we returned to find our daughter’s favorite stuffed toy and a few other personal items (left neatly on the nightstand) completely gone. We filed a missing items report right away and are still hoping it turns up. Another day we came back exhausted, ready to cook with groceries we’d bought, only to discover the kitchen sink was completely backed up. Maintenance responded quickly, but it took several hours (and a roto-rooter crew) to fix. We couldn’t use the kitchen at all that night. A simple comp to the on-site restaurant would have been a nice gesture, but the concier"

" The room was cool & clean (good A/C). Lots of room in the unit as well as a big kitchen. "

"Attractive exterior with plenty of parking. AC easy to use. Noise outside from constant drumming or bass beats a bit annoying. "

"I found it quite noisy as you could hear people talking, top floors, tv’s."

"Incredibly good deal for the price. No elevator but my unit was a mini apartment with sofa bed, kitchenette stocked with utensils, cookware and real plates and glasses. Fridge/freezer was much larger than the under counter units in bigger chain hotels. There was even a washer/ dryer. Better than an Extended Stay in that regard. Hotel manager was easily accessible by phone to answer questions and deal with a complicated booking situation. Got it resolved quickly and extremely favorably. Parking was free and very close to the building. 12 spaces advertised but the last two were in the exit driveway. No one wanted to back out of the driveway onto the street (no turn around) or get hit so didn't park in those spaces. Some small things that would make it even better: I actually baked a pizza in the toaster oven. Hot mitts would have been nice. A small trash can under the kitchen sink would be nice. Beats walking into the bathroom or living room after wiping up spills. Couldn't tell if the remote control for room comfort did anything. The settings changed on the remote but not on the unit inside the room. I would definitely stay there again."

"Wonderful staff! Very close to the airport, downtown, and stadium. Room was clean. If you are traveling with anyone who has mobility issues, some rooms are located far from the lobby. There are no stairs for rooms on the upper level. We could hear people outside of our room passing by and talking and going up the stairs with their luggage. Hard to fall asleep with the noise. "

"The property grounds were beautiful and serene. We were so happy we chose this place outside the hustle and bustle of Hilo. The trip into Hilo was about 20 minutes, but the drive was beautiful and worth the peacefulness of the property. There were many sites to see within a few miles, such as Akaka falls and the Botanical Gardens."

"Yes"