グリーンマウント・ウエスト ホテル

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」

「1日目だけ」

「Property was cleaned thus our second stay and the elevator was out of service both times.」

「Keep up the great job」

「The hotel itself was clean and comfortable. The area it's in is run down. The staff was friendly and helpful.」

「Everything was great and quiet floor」

「Room was completely outdated, and things like the bathroom were actually difficult to use. Note: You had to”step around the toilet to get into the shower”? Our door to our room was broken, we reported it immediately, but nothing was done. Much more than an inconvenience to me and my fiancé. I’m assuming all the rooms are the same (?), so it’s unlikely we will be returning to this property.」

「It was clean」

「Front staff very nice n accommodating」

「Room was very clean and wonderful along with the staff as well」