グリーンマウント・ウエスト ホテル

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」

「1日目だけ」

「I normally stay at the Edgewood, MD location, but it was all booked, so after searching, I decided to book here. After driving 6 hrs in traffic I arrive to check in only to find out the elevator is broken. Too late to book somewhere else on such short notice so I have No choice but to stay. My room is on the 4th Floor! I now have to hike up 4 flights after unpacking my car. I enter the room and it smell like mildew. There is like a musky hot steamy feeling. Like everything feels damp. It’s HOT!...

「Keep up the great job」

「The hotel itself was clean and comfortable. The area it's in is run down. The staff was friendly and helpful.」

「Everything was great and quiet floor」

「Room was completely outdated, and things like the bathroom were actually difficult to use. Note: You had to”step around the toilet to get into the shower”? Our door to our room was broken, we reported it immediately, but nothing was done. Much more than an inconvenience to me and my fiancé. I’m assuming all the rooms are the same (?), so it’s unlikely we will be returning to this property.」

「It was clean」

「Front staff very nice n accommodating」

「Room was very clean and wonderful along with the staff as well」