エスタディオ ダ ルス周辺のホテル

"The staff was friendly and nice. The room was clean. However, the water bottle was only offered on the first day. "

"ペットなしでしたがへや"

"部屋は広くきれい。CP鉄道駅の中、またはホテルの南方向にスーパーLidlがあり便利。デパート・エルコングレスも徒歩で行ける。シントラや中央駅にいくのにCP鉄道駅が使えるので便利。"

"最高"

"My issue was eventually resolved, but I was disappointed with the initial response I received. I want the hotel to be aware that the first interaction did not meet expectations and should not be part of a guest’s experience. I booked a standard room with a queen-size bed and, prior to arrival, contacted the hotel to request a room that was not located at either end of the corridor. The hotel replied that they would do their best to accommodate my request. However, upon arrival, I discovered that my room was located exactly at the end of the corridor. I returned to reception to request a change. The staff member informed me that all rooms with single beds were at the end of the corridor and claimed the hotel was fully booked. This confused me, as I had booked a queen-bed room, not a single-bed room. When I entered the room, it looked nothing like the photos on the website. The layout was irregular (not rectangular as displayed), and the bed was clearly not queen-size. I checked the hotel website again and found that two rooms were still showing as available. Unfortunately, I was exhausted after a long-haul flight and decided to rest first. A few hours later, I was woken by a strong sewage smell from an unknown source, as well as continuous noise coming from the bathroom pipes. At that point, I recorded a video and brought it to reception. A different staff member was on duty, and I sincerely appreciate her help. "

"客室"

"good"

"WiFiは"

"スパは、清潔で大変気持ちのいいところでした。"