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"Gym advertised on-site has no weights - even though it is identified with a "weights" symbol on the door. The gym consists of 4 machines: two stationary bikes, a stair stepper, a treadmill, and resistance bands, and a heavy bag on the floor. Front desk Staff and manager waere patronizing when I was visibly agitated about attempting to resolve a problem on my own (which would have taken 30 seconds). Serious privacy breach occurred - staff entered room while I was napping and did not provide prior warning - sent a formal complaint to ACCOR which has not yet been addressed. Breakfast is pretty good, though offerings may vary and may not have a full selection early in the morning. Probably not worth pre-paying, pay in DHM on the spot instead. "

"Outstanding!! We absolutely loved our stay in such a wonderful boutique riad, in a fantastic location. Everything was perfect for a relaxing and enjoyable stay with my friend. Beautiful room, wonderful bars/ restaurants and friendly/ kind staff. We would love to stay again. "

"The reception was excellent and all staff were really friendly and helpful"

"The spa us rrlaxibg very friendly staff."

"Well maintained historical place in central-ish Nairobi."

"Great place to stay. Everything was with in walking distance. "

"Spa was lovely, breakfast OK and dinner disappointing. Staff were rude when I raised an issue about the room I'd been given not being as expected (and smelling badly of stale smoke despite being a non-smoking room) - one receptionist hung up on me when I called from the room. I was told repeatedly to come back later at reception and they tried to give me a smaller room that the category I paid for. Eventually got a nice room but it ruined the first 2 days of our holiday. Would never go back."

"Good stay for one night. Friendly staff. "

"A deep immersive cultural experience. "