Find hotels in Cato, NY from ￥11,678

"The staff was very "

"Robin was AMAZING and a very warm hearted, happy professional person. She helped me with any questions I had always with a smile. The hotel looks much better on line than in person. "

"excellent"

"Staff was Friendly, I wish I could remember our servers name at the cafe she was great, Diane or Bonnie maybe. My only complaint is for 300 a night for a bacillus room two beds, I expected it to be cleaner, fridge was dirty and remote a few other things. Bedding was clean and bed was comfortable. Food in cafe was super hot and fresh but cheap product for price. Again for cost just expect a bit better quality. Strange enough I would stay again wasn’t a deal breaker lol"

"Great history, lots of activity and restaurants."

"Location was amazing, staff was super friendly. A few of us got very early breakfast. Booked it for my bachelorette trip. Nothing crazy, just local shopping and activities. Bought two deluxe suites. It was a few little things I had a problem with; pool was super small so after three families in it, it was “full”. The A/C in one of the rooms was broken and it reached 72 in there, they did bring box fans. Our door kept getting stuck and it was VERY hard to open. I would potentially book again for a short over night trip or something, but not for anything “important”. "

"I wish I could give this place a negative star review. Please listen to me when I tell you do not give this place your money (especially your credit card). When you arrive you are told to give your credit card information for a $100 “incidental fee” that is “refundable”. Keep this in mind. Right off the bat we were placed in the wrong room. At first I thought it was no big deal, these things happen. But when we were placed in the correct room, there was no heat and no hot water and it was single digits outside. We were cold. We booked a room for just one night (literally just slept there). I handed my room keys to the lady at the counter the next morning and left the hotel. The morning after that I was charged not only the $100 “incidental fee”, but an additional $25. Then the NEXT morning I was charged an additional $65! I called the hotel MULTIPLE times a day since then looking for an explanation and a refund. Each time I called I was told the manager was busy and they’ll get back to me. It’s been over a month and I still haven’t heard anything from them. "

"I’d give this hotel a 5 star, however, the walls are thin and the room next to ours kept us us literally all night!"

"We were not aware that the bar and restaurant are closed and that there is no continental breakfast. Other than that, we enjoyed our stay and the staff were wonderful!"