Northwest Chicago Luxury Vacations

Everything was ok, except the shuttle Service , we were yrs sling with an infant and kid getting into university, which offcourse means lot of luggage and we had a Bus to catch, and one of the primary reasons we took this hotel because it was close to hotel and easy to commute with a big Family and enormous luggage. We went ahead and booked the hotel shuttle well in advance but when the time came and we were running on critical route shuttle wasn’t available, we had few college errands which we needed to meet and local construction and traffic added 15 mins to shuttle scheduled time. We don’t know this area so estimates can always go wrong by 15 mins. But that doesn’t mean hotel Won’t consider this family with kids who spent 3 nights there and give some grace. A courtesy call could have been atleast helpful that you can’t wait. So that we could have planned alternative. Fortunately we were able to arrange Ubers and reach bus stop at nick of time. This got us into enormous stress as we were traveling with a renege and a toddler. We expected better from a Hyatt group of hotels ! Good learning for us tangent can’t depend on certain caveats.