Heritage Park

The lobby and common areas are lovely and the room was really small, but fine. Was annoyed by an additional $32/day “destination fee” which they branded as paying for “perks” (like access to the fitness center or coffee in the lobby in the morning) that simply come with other stays in hotels that charge similarly for rooms, including in neighboring downtown Chicago hotels. The most annoying “perk” was a $10 credit that had to be used in the bar or restaurant and when we tried to use with a 10% off discount coupon that was in the room, the already condescending bartender was incredibly dismissive and refused to even look at. In hind sight, I’d rather have just lost the $10 (like we did the day before) than had to experience such an off putting interaction with someone hired to enhance a customer’s stay. I stay in the loop a few times a year and this is the first place I’ve left with no intention to stay again sometime in the future

Great location and staff

The property was clean and the bed very comfortable. Stayed here on a travel layover -- it was super convenient to the airport. They also have a restaurant that was open late -- very helpful, and the food was pretty good.