North America Golf Vacations

Nice convenient hotel

It was a really nice getaway, but they had a menu at the pool area for drinks, but when I called the number, they said I had to go to the bar to order and I was told I couldn’t wear my bikini in the bar area even though I had a cover-up on top

This property is very well maintained and close to downtown Napa (under 12 min drive). This is my second time staying and possibly one of the busiest times. There were 2 weddings and 1 conference taking place at the same time. I had 2 issues that were not handled well and both pretty significant issues. I was told management would follow up with me and that never happened. I know with these 3 events staffing and customer service can be delayed for the other guests, so I was trying to be understanding but to be ignored and not acknowledge makes me very hesitant to be a continued repeat customer.

The shower water was luke warm at best and the A/C vent rattled all night

Excellent property! Would go back again,

Excellent property! Would go back again,

The main areas of the property seem quite well maintained. However, when it comes to the rooms that seems to be a different story. We had a two bedroom unit and one bathroom in particular was not very clean. There was a bit of black mould in the corner, which is a big health concern. The toilet also hadn’t been cleaned properly! When I brought this to the attention of the front staff, they apologize but did absolutely nothing to rectify the situation. Very disappointing. I had even showed them pictures.

Nice convenient hotel

The property was clean. The breakfast buffet was also pretty good compared to other hotel breakfast buffets. The location was quiet, with various dining options nearby.

Nice convenient hotel

This property is very well maintained and close to downtown Napa (under 12 min drive). This is my second time staying and possibly one of the busiest times. There were 2 weddings and 1 conference taking place at the same time. I had 2 issues that were not handled well and both pretty significant issues. I was told management would follow up with me and that never happened. I know with these 3 events staffing and customer service can be delayed for the other guests, so I was trying to be understanding but to be ignored and not acknowledge makes me very hesitant to be a continued repeat customer.

Beautiful property with really friendly staff. Usually such nice resorts are very strict and probably not as fun but never once did I feel like the Kona staff was rude or unfriendly.