Find hotels near Willis Tower, Chicago from ￥26,638

"Good breakfast, limited hours. Rooms are clean and new"

"The daytime staff was friendly and helpful, but unfortunately the nighttime staff experience was very different, especially with one employee in particular. We requested additional towels but never received them, and we also had to repeatedly ask for bedding before finally getting it. The pool closing at 8 PM was disappointing, especially for families who are out during the day and hope to swim in the evening. When we arrived, there was a door jam issue and tools left in the room. The toilet also continuously ran and made a loud whistling noise. The nighttime staff, with the exception of one kind gentleman, seemed unwilling to help or move us to another room. One employee suggested having maintenance come in while our children were trying to go to bed, which was not ideal. After continued issues, we were eventually moved. The second room was finally the room type we had originally booked and requested. Unfortunately, we also never received the crib we had requested. "

"Breakfast is good and fresh.Only thing the parking is expensive "

"Beautiful on the surface. Terrible smell of heavy perfume in the rooms. What on earth happened here to require such a strong smell to cover it up? All the hotel provided soaps and lotions are heavy scented dollar store brands. Pack your own. No maid service until late in the day, after 3:30pm. We had to vacate room for housekeeping after just getting back. Luxury looking property, but skimping on details. Clearly there’s not enough staff to cover the required rooms. Every member of staff was exceptional, they were just clearly overwhelmed. "

"The Staff was fantastic! The bellhops and valet personnel are second to none! Great experience with their interactions. Rooms were excellent! Clean, decorated nice and the bed was very comfortable! We will be returning for our next visit!"

"Great hotel on the river close to everything! We had a river view room. All the photos showed a larger window an our room had one about half that size. It was fine, but I would suggest to ask about the larger window seat if you are booking a room with a river view. Staff was excellent and helpful. The fresh espresso/cappuccino maker in the lobby was a very nice touch. Can’t wait to come back!"

"Clean and very old"

"There was a persistent noise in the room vents, resembling the sound of water dripping continuously throughout the night. Additionally, there was no refrigerator in the room. "

"Basic stay not worth paying top dollar for"