ウェストゲート ホテル

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「The room was clean, comfortable, and the hotel offered all of the amenities that we needed for our stay.」

「20歳の息子と2人で利用しようとして、先に息子をチェックインさせようとしたところ、21歳未満だから、チェックイン不可との対応をされました。事前にメールで、息子の名前を連絡していたにもかかわらずです。私のチェックインか深夜だったので、息子は別の場所に泊まりました。」

「1日目だけ」

「The staff were very nice and welcoming, and the rooms were clean and spacious. That said, breakfast was just day-old pastries and lukewarm coffee, which was disappointing. The biggest issue was with the Expedia Platinum perks. We usually book VIP hotels for the benefits, but they weren’t really honored here. The 20% food and beverage discount that was advertised couldn’t be used because the hotel doesn’t actually have a bar or restaurant. Also, before check-in we were offered early check-in and...

「This place is dump, dirty and smell really bad.」

「Tub ran all night. No shampoo. Bed was comfortable.」

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」

「The hotel smelled of air fresheners and the pool was nearly the size of a hot tub. The location was good, but the parking situation was pay by the day. The hard-surface flooring in the room helped increase our liking of the hotel; the strong air freshener smell was a negative, especially for people sensitive to it.」

「A nice clean place with fresh breakfast」