ウェストゲート ホテル

「We are a party of two. No favorable point at all about the hotel. We checked in shortly after 3pm. First of all, upon entering the room, we noticed a smell of urin, coming from the AC unit. We immediately reported the problem. Hotel clerk said to send a maintenace personnel to the room. No one came. We had to sleep in the foul smell all night without the AC. Also, the bath drained extremely slow. Next morning we made a compalint about the two problems. The hotel clerk at the counter (a...

「The staff was friendly. The room was clean and comfortable. It was close to the airport with shuttle service.」

「20歳の息子と2人で利用しようとして、先に息子をチェックインさせようとしたところ、21歳未満だから、チェックイン不可との対応をされました。事前にメールで、息子の名前を連絡していたにもかかわらずです。私のチェックインか深夜だったので、息子は別の場所に泊まりました。」

「1日目だけ」

「The staff were very nice and welcoming, and the rooms were clean and spacious. That said, breakfast was just day-old pastries and lukewarm coffee, which was disappointing. The biggest issue was with the Expedia Platinum perks. We usually book VIP hotels for the benefits, but they weren’t really honored here. The 20% food and beverage discount that was advertised couldn’t be used because the hotel doesn’t actually have a bar or restaurant. Also, before check-in we were offered early check-in and...

「Good」

「Tub ran all night. No shampoo. Bed was comfortable.」

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」

「The bad first, the bathrooms could have been cleaner and the reception could have been more helpful. The bathrooms were obviously not well maintained, there was pink mold on the corners of the shower and crumbs of things in the sink. The room was otherwise clean. There was a master switch for the room and nothing works until you turn it on. Fine, but the reception should have said so, it was on a piece of paper they hand you at check in, but who reads a whole print out before turning on the...

「Kept knocking on my door for cleaning despite working a 12 hour shift, lack of communication. You can hear your neighbors...loud and clear. Also hot water doesn't last long.」