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「I arrived to the hotel at 11:30 p on a Saturday. I didn’t like being greeted at the elevator by a big black greasy shiny cockroach. When I woke often and on at night I thought about the roach. And it’s been six days since the Hotel has yet to respond. I emailed the manager four times, got Expedia involved, and got the best western customer service involved. I called the Hotel directly once about it and they said they were busy and will get back to me. That was three days ago. Even though I paid...

「フロントのスタッフさんが、チェックイン前の荷物の預かりと、翌朝の出発の相談にのってくれました。親切丁寧でした、」

「We waited 20+ minutes in an empty lobby for a staff person to come check us in only to discover he was out talking to someone on a smoke break. The front desk phone was even going unanswered and ringing constantly. When he came in he told us check in was at 4:00, we thought it was 2:00 which was when we arrived. Instead of granting a complimentary check in after waiting for him to come off of smoke break (from which he only came back once I went looking for him), he charged us $25 for early...