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"Anticipation of staying at the Hyatt regency gave us high expectations. The woman checking us in had informed us that she could provide us with vouchers for the buffet since we had paid for the regency club upgrade. We came back down the following day after we tried what was offered to get vouchers for the buffet and were told they don't offer that option. They also wouldn't add the stay to our rewards account since the trip was booked through Expedia. Didn't understand why. After getting there, we came to find out that the facility was showing its age. The hallway had blowers going all week long due to some leak. The toilet in the room leaked. There were rags and things that were left in our room. One of The two coffee machines was out of service for two of the days we were there and the flavored water machine was broken for five of the seven days we were there. We went for the additional fee to include meals. After experiencing what was offered, we would not do this again. We found the quality and variety somewhat questionable. Our room was on the side of the building so we did have a beach/ocean view. It is unknown what the other properties in the area are like or have to offer, but would most likely check out a different place of I do go back."

"Your Staff was very attentive and service oriented. Thank you very much for a wonderful experience. "

"Everything there is great but the food is expensive. But so is everything in Hawaii "

"poor customer service wont ever come to this hotel every again . "

"Great service "

"This place is best described as a budget motel, similar to a low-cost inn in a less developed neighborhood. The room was extremely small — once the bed was in, there was essentially no remaining space. It felt very cramped and outdated. The air conditioner was positioned in a way that blew directly onto the bed and face, making it uncomfortably cold, and there was a musty smell throughout the room. The staff appeared friendly, but the service was lacking in basic ways. For example, we were told to go down to the first floor to use the only bottle opener, and when we requested two basic plates, we were given disposable ones, which was quite surprising. In over 15 years of travel and more than 30 hotels, this was the first time I encountered a place that only had one bottle opener for shared use and provided disposable plates. Breakfast consisted mainly of processed meats such as hot dogs, sausages, and bacon on rotation, so there were no fresh or high-quality protein options available. The only advantages were its proximity to Waikiki and the ocean view."

"House keeping was slacking every day skipping vacuuming and getting the dirty towels and cleaning. The carpet had so many stains all over the property. I spotted so much sands right behind our beds. The breakfast was tasteless and blah. Even the coffee wasn't great. We spotted a bug getting into miso soup one day ar breakfast buffet. The hotel was old and dirty. the lights inside the bathroom were too dimmed. The TV keeps disconnecting during storm. The elevators took forever, very annoying. The pool wasn't heated & it was so small."

"Staff is so nice, friendly and accommodating. Location is perfect, walking distance to the beach and Ala Moana mall. W-line bus stop is right in-front of the hotel, easy commute to the airport. Parking is safe and secure. Great place to stay for a quick vacation! "

"It was an amazing location "