University of Hawaii at Hilo

Staff was extremely pleasant, courteous, and accomodating. .

Well, we were hoping to love it. But didn’t. Here are the pros and cons: Pros Location-right on the beach and easy walk to shops and restaurants Staff- front desk staff was extremely friendly Beach accessories- free use of beach chairs, boogie boards, snorkeling gear, and coolers Cons Dirty-hair in the shower, wad of hair just outside the door(even after cleaning crew had been by), floor not swept (hair and sand stuck to our bare feet), floor not mopped (our bare feet turned black on the bottom so we wore shoes inside). Internet never worked- we let them Know but it was never addressed during our stay Tv worked the first night but not again. We let them know but it was not addressed. No soap in the shower. They did bring some the next day after we let them know. Dryer lint filter was probably never emptied. We cleaned it out as well as picked out most of the dryer lint heading into to vent tube. Serious fire hazard. Personally, I think they need to fire their cleaning company and find one that can pay attention to details. Would I stay there again? No I don’t think so.

Very nice resort!! We really enjoy our stay there. Thank you to all the staff to make our vacation memorable!!