Find hotels in Surprise Original Townsite, Phoenix

"Property is being renovated. It is run down and overpriced. Great staff though. "

"The front desk staff was very nice, which made up for the 2 hour wait to check in. The room was comfortable and clean but not well maintained. The bathtub had paint peeling from the floor exposing rust, the faucet handle was loose and not easy to turn on, towels were very small and scratchy not soft at all. The handles for the sink were not secure to the countertop. The hot tub was nice and hot but the bubble jets did not work, there were used towels left everywhere around the pool. Then the free breakfast was very limited and the area unkept and not clean with very cheap paper plates that were not strong enough to hold a bagel. If I had not been completely exhausted after a 25 mile bicycle ride that day I would have just cancelled my reservation after the first hour of waiting for my room. "

"The staff at this location is amazing! Friendly and service-oriented!"

"Amazing "

"Dirty smelled like cigarettes Old building. Bad area Bed was so uncomfortable "

"it was fine "

"I checked in via the automated check in device at the front door. I had completed the precheck in so I didn't expect to have to go through the process again, that was surprising. We were also given an ADA room which also surprised me. "

"The floor was in bad shape. The bathroom door didn't even close. The shower had stains. The sink didn't drain. No toilet paper other than what was on the roll which was only a half of a roll, so we had to get more toilet paper. No Kleenex so you had to use your limited toilet paper. No closet just a metal rack to hang your clothes. It was a non-smoking room but people stand outside their room and smoke so the air conditioner sucks it into your room. The picture on Expedia gives you false belief that it has a rooftop patio. It is on the street and on the corner of busy and busier. "

"It was friendly and nice place. "