South San Diego Vacations from ￥256,181

This hotel presented so much better in the photographs. The room smelled funny and looked dingy. As a business traveler I stay in hotels weekly and so I was glad my visit to San Diego was only for one night. Parking is gated and nobody told me I would need my room key to get out as they charged my corp card upon checking in. Of course no call button, so had to get out of my car and run to the front desk - not super close - and ask for a key as I had left mine in the room. I went to the lounge area to get a coffee and they charged $5.00 for a luke warm coffee that was probably made at 5:00 AM. Anyway, lessons learned. When in San Diego maybe I won’t be staying here again.

Hotel stay was excellent! Room was great! Super clean! Our only issue was was parking. When we first booked our hotel back in May, parking was listed as $40/ day. At check-in, we were told parking had increased to $58. I asked for the original pricing to be honored which it was however, the staff checking us in appeared bothered and annoyed. I certainly was taken back from the abruptness and rude demeanor of the clerk after asking for an adjustment. After a brief conversation, I was advised the charge would be adjusted. I certainly did not have an issue with the parking itself. The parking staff were quite helpful and it is understandable the parking lot was full & it would be tandem parking as we were close to downtown. My biggest issue was at checkout when I noticed my bill and was charged for the increased parking price $58/day! When I brought it up to the staff at checkout, she apologized however, said she could not adjust as there were no notes regarding the change. We have no complaints about the room or the area. We think it’s beautiful but perhaps be a bit more transparent with the parking. And train your staff to be more hospitable ;)

A million degrees in the room. Impossible to sleep. The AC doesn’t work . Night time staff guy gaslighting me. Would never stay here again.

Great hotel, prime location walking distance to everything! Great price for a suite, would definitely stay again!

Our bedroom floor was filthy; our clean bare feet were black on the first day. There was urine in the 4th floor walkway right outside the stairs. They only offered maid service upon request. The QR code that prompted us to text for service blocked our message. None of my messages I sent through the website were answered over the course of 2 months before my reservation.