「About a 15-minute walk from the center of town, it was a great budget hotel to stay at! The staff were very friendly, helping us with questions regarding our trip. The pool was warm, and the depth of the pool was just right for our two children. One a bit deep one, and a toddler's pool. The convenience store just opposite the hotel was also very useful to buy food and snacks for the night. I would definitely recommend this hotel! 」
「Lovely convenient self-service property. Refreshments fridge and free water available 24/7, easy check in and check out. It is walkable for those who enjoy walking. About a 20 minute work into the very centre of Dutch Malacca. It is also a pretty walk past part of Little India and several good places to eat, so it doesn't feel like 20 minutes.
There is also a Chinese cultural temple upstairs which is worth a look.
The room itself was spacious and had a small balcony. Bathroom had plenty of...
"I made a reservation through Expedia, but when I went to the hotel before check-in to leave my luggage, I was told that there was no reservation under my name.
I had certainly completed the booking and had the receipt, yet they insisted there was no reservation at all. Even though the reservation was under my name, they wasted a lot of time speculating it might be under my husband’s or children’s names, which was impossible. In the end, they told me to contact customer service myself.
I repeatedly asked them to search by my name or reservation number, but they refused, and I was kept waiting for over 90 minutes. They would not take my luggage either, which significantly disrupted our sightseeing plans.
It was my husband’s birthday that day, yet this terrible handling turned it into a terrible memory. In the end, it turned out that the reservation existed and we could stay, but there was not even a single word of apology for keeping us waiting.
My children had been looking forward to the pool, but because our sightseeing schedule was pushed back by the delay, we couldn’t spend much time there. This was also extremely disappointing.
Malacca is a wonderful place and I would love to visit again, but I don’t think I will ever return to this hotel."
"Nice clean room and facilities! I was glad to stay this hotel to rest in the evening!
The water temperature in the pool was chilly for me though...
Overall it was a nice hotel!"
"The staff are kind and hospitable, but the cleaning and changing of amenities such as towels are sloppy. The hot water and drainage of the shower are poor"
