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Portom International Hokkaido

Photo gallery for Portom International Hokkaido

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Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe
Premium bedding, pillowtop beds, minibar, in-room safe

Overview of Portom International Hokkaido

Portom International Hokkaido

4 out of 5

4.9/5 Exceptional

Guests rated this property 5.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
066-0012, Hokkaido, Chitose, New Chitose Airport Terminal Building 4F

Explore the area

  • Popular LocationDoraemon Wakuwaku Sky Park4 min walk
  • AirportSapporo (CTS-New Chitose)1 min drive
  • Popular LocationSiam Lock Country Club12 min drive
  • Popular LocationChitose Outlet Mall Rera12 min drive

Choose dates to view prices

About this area


Located in Chitose, Portom International Hokkaido is connected to the airport. Tarumaezan Shrine and Ecorin Village are notable landmarks, and the area's natural beauty can be seen at Aoba Park and Utonai-ko Sanctuary. Doraemon Wakuwaku Sky Park and Chitose Salmon Aquarium are not to be missed.

What's nearby

  • Doraemon Wakuwaku Sky Park - 4 min walk
  • Siam Lock Country Club - 12 min drive
  • Chitose Outlet Mall Rera - 12 min drive
  • Chitose Inter Golf Club - 14 min drive
  • Aoba Park - 16 min drive


  • フレンチレストラン TATERU YOSHINO – Open on select days.
  • 日本食ダイニング 京都 下鴨茶寮-北のはなれ- – Open on select days.
  • カフェ スカイライブラリー – Open daily.
  • ザ・バー / ザ・シガーバー – Open daily.

Getting around

  • New Chitose Airport Station - 7 min walk
  • Osatsu Station - 10 min drive
  • New Chitose Airport (CTS) - 7 min walk

About this property

Portom International Hokkaido

Hot springs hotel connected to the airport in Chitose with 2 restaurants
This hotel features 2 restaurants, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/café, spa services, and dry cleaning. All 171 rooms feature thoughtful touches like bathrobes and slippers, along with conveniences such as electric kettles and free tea bags/instant coffee. Other amenities available to guests include free WiFi, pillowtop beds, and minibars.
Portom International Hokkaido offers 171 accommodations with minibars and safes. Pillowtop beds feature premium bedding. This Chitose hotel provides complimentary wireless Internet access. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and toilets with an electronic bidet. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen).

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Height restrictions apply for onsite parking
  • Offsite parking within 492 ft (JPY 1200 per day)

Food and drink

  • Full breakfast available for a fee daily 6:00 AM–11:00 AM
  • 2 restaurants and 1 coffee shop/café
  • 1 bar/lounge

Things to do

  • Fitness center
  • Spa services


  • Elevator
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English
  • Japanese


  • Indoor mineral hot springs (onsen)


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk


  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding


  • Bathrobes
  • Electronic bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Food and drink

  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee
  • Minibar


  • Electrical adapters/chargers
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Minimum check-in age - 20


Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Monday, Tuesday, and Wednesday:
  • Restaurant
The following facilities are closed on Thursday and Friday:
  • Restaurant

Access methods

Staffed front desk


Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children 11 years old and younger stay free when using existing bedding
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Nearby parking fee: JPY 1200 per day (492 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Portom Hokkaido Chitose
Portom International Hokkaido Hotel
Portom International Hokkaido Chitose
Portom International Hokkaido Hotel Chitose

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 13 out of 14 reviews
5 - Excellent 93%
Rating 4 - Good. 1 out of 14 reviews
4 - Good 7%
Rating 3 - Okay. 0 out of 14 reviews
3 - Okay 0%
Rating 2 - Poor. 0 out of 14 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 14 reviews
1 - Terrible 0%




Staff & service




Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Airport Hotel in the World in my opinion.
Spent one beautiful night at this property. The service was impeccable and the room absolutely beautiful. By far the best airport hotel I have ever stayed in and that number is high. BRAVO!!
Stayed 1 night in Feb 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel had just opened the week before so there were a few things that needed attention but over all this hotel is awesome. The onsen is free to guests and one of the nicest I’ve been in.
Stayed 1 night in Feb 2020

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located at the international terminal building. We stayed overnight but wished we stayed longer. The room was modern, big and spacious, which is uncommon in Japan. The staff was very gracious and thoughtful of our needs and the breakfast was a great experience as well. We loved our stay and hope to stay in it again in our next visit.
Stayed 1 night in Feb 2020

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの対応が良かった! ホテルが新しいので綺麗 コロナのせいなのか静かホテルでした。 朝食も美味しく頂きました。
Stayed 2 nights in Jul 2021