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"Room clean and comfortable "

"Room was very warm when arriving "

"Good location, washing machines, nice staff, very clean and everything good 😀"

"Overall a mid tier hotel with a great location if you’re going to universal, great options at breakfast. "

"This property was clearly labeled as VIP Access on Expedia. At check-in, the hotel staff stated that they are not a VIP Access property and that no such benefits exist. I also contacted the hotel through Expedia the day before arrival to request an early check-in. The hotel confirmed they never received the message. At the front desk, early check-in was offered only if I paid extra to upgrade the room, despite the VIP Access labeling shown on Expedia. This is a serious service failure. Properties should not be advertised as VIP Access if the hotel itself denies participation, and guest messages must be reliably delivered. The experience caused confusion, wasted time at the front desk, and significantly damaged my trust in Expedia."

"Amenities can’t be beat with the spa steps away and a family mart in front of the hotel. The restaurants are also great and staff is very friendly. My only issue is that the bed and especially pillow is extremely firm. I couldn’t sleep because the pillow was so stiff. Also the water temperature in the shower couldn’t be adjusted, it was too cold for me. If these 2 things improved I’d give the hotel a 5 stars. Overall, good experience. "

"It was okay. Would recommend as it location was somewhat convenient."

"Very clean, close to the subway, and friendly staff."

"Great stay, large clean room, spacious bathroom and nice views on balcony. Easy check in, building was super clean and tidy, close to the train station as well. Onsen is great but shared with the public too; so it does get busy and with a lot of locals. It’s a really nice facility with sauna, cold bath, honey bath, outside bathtubs and a carbonated bath to name a few. Overall would definitely stay again and recommend, especially if you’re going to universal. "