Find Romantic Hotels in Riviera Maya

"Staff was extremely courteous and helpful. "

"Our room and room location were awesome, overlooking the interior waterway. Property is absolutely beautiful. Wildlife everywhere, lots to explore, loaded with pools and activities, and the beach area was breathtaking. My son had a wedding there and you couldnt dream of a prettier backdrop. Just a few (minor) complaints that keep it from being a 5 star resort, in my opinion. 1) the room fridge was not adequate for cold drinks... beer, sodas, water. It just never seemed to get anything cold. 2) no privacy in the bathroom due to the louvered door. Every sound and scent was open to the entire room. 3) absolutely NO control over the water temp in the shower. From comfortable to scalding hot, to ice cold with absolutely no warning, and no consistency. Other than those few, very fixable issues, we LOVED the resort. We WILL be back. Our first all-inclusive experience and loved every minute of it. Thank you to the Occidental staff for making our stay, our sons wedding, and our son and daughter-in-law's gender reveal such an amazing and memorable experience. "

"Beautiful resort, clean and well maintained. Staff are very friendly and helpful. The food was excellent, especially in the a La carte restaurants. Advertised as beach front, however not all their lobbies are on the beach and have to be reached by a short tram ride."

"Yes, Israel and Lucero were amazing. "

"Decently nice property. Low rating is due to the food. It was terrible. The food was worse than school cafeteria food. The steak at the Italian restaurant was like a Salisbury steak with the consistency of heavy jello. We had to upgrade the premier dining options to access halfway edible food. Drinks were fine, and the staff was friendly with good service. At over $600 per night, I expect decent food. "

"Staff was friendly, the shuttle service was fantastic. I wish they had more variety at the buffet. Also felt the bars always had constant lineups. Place was clean and service was excellent overall."

"We went for a quiet get-a-way, we were not disappointed. "

"This resort is very average and not as good as the dreams in Punta Cana. - it’s old and dated - the restaurants aren’t very good and they’re often closed - rooms need an update - the biggest complaint is that there’s two pools and one of them is used all day as a party. Constant music, people drinking in the pool all day (and never getting out to go to the washroom), - there are limited lounge chairs and they’re always “reserved by 7:00 am. - lastly and not someting the resort can manage but there’s a huge sargasm problem rendering tue beach and ocean a smelly mess. "

"The resort is located about an hour from Cancun airport. We dealt with Lomas Hospitality in booking. They are fntstic..on top of everything at the resort including your transportation. Resort staff is amazing…very friendly and beyond helpful. The room at the Suites side was very roomy and comfortable. We thought the swim up room would be fun but honestly we rarely used it. We were on second floor . The pool is directly below all the rooms. This is a PARTY pool. Loud music and games . It made it hard to sit on your balcony and enjoy the afternoon. The music etc was usually over by 5 or so but was really a problem for us. We were able to find a quieter part of the resort at another pool area which was great. There is little beach and the sargassum is thick,thick. They do their best on trying to clear it out but is an endless job. The smell can be quite strong at times. The restaurants are good and the bars pour a good drink. There are a couple of restaurants that do not sell wine by the glass…only bottles at a very high price. Found that to be odd. Sun and pools were wonderful. The Palms side of resort is quieter with most rooms not having ocean view. Enjoy!"