「Glad to be upgraded to larger rooms with balconies facing the riverside. Adequate facilities inside the rooms. Nice and quiet environment. Helpful front desk personnel. Value for money high-tea set and nice breakfast buffet. Modern luxury hotel highly recommended.」
「Enough experiences towards Foreighers who can only speak English. We can achieve rapid check-in without actual passports, with Only certification document issued by Chinese goverment. In the other hotels, long took time taken (over a half hour), more subsequence documents needed, in worst case, refused to stay. Very clever, sharp, and kind staffs at front office. Very noble, refined sensed furnitures, room accessories, facilities we can see not only in each room but also public spaces. Great,...
「The hotel locates in the new region of Hangzhou city, 5 mins walk to the a huge shopping mall. The room was surprisingly spacious. My favorite part is it has a huge round bathtub! Services are also good, you will be greeted every time when passing the front door. The only thing- it is not very easy to find public transportation, but you can definitely call Uber or Didi. 」
「the stay was great. good location and very scenic view from the lobby. the hotel room is small but very nice and super affordable. the breakfast buffet was limited but still good enough; the price is a 1/4 of what i'm used to paying so i thought that was a deal. 」
「Very nice stay.
Booked a delux room and upgraded to a suite.
Room was decorated with the topic of tea and nice view to the river.
Breakfast was quite luxury with many choices of Chinese food such as noodle, dumpling, many dishes and so on. And also western traditional breakfast 」
「I had such wonderful days at this hotel.
The staff was very responsive and I was very satisfied with my trip.
Also, the breakfast and restaurant food were very delicious.
If I have a chance to go to Hangzhou again, I will use it again.」
「As a Japanese guest, I stayed at this hotel and had no issues with communication since most of the staff could speak English. They were very polite and accommodating, allowing me to enjoy a comfortable stay without any inconvenience. There was always someone at the front desk, which made me feel secure. I would definitely like to stay at this hotel again.」
「The hospitality at the hotel was really good. The staff were very helpful and friendly.
The breakfast selection was really good and tasty. It is very family friendly. My husband and I have travelled around a lot and this is one of our favourite hotel.
The location is great and the metro station is only 7 mins walk.
We hope to come back again and thank you so much. 」