Find hotels in Xiacheng, Hangzhou

"Breakfast was good."

"Good location, very closed to west lake, concierge very helpful, friendly and knowledgeable. "

"Very convenient location, fantastic facilities and customer services"

"I booked the hotel because there is a roof top terrace to see the West Lake. But in fact, the roof top terrace is closed all the time. I was disappointed. But the staff was nice. The room is a bit outdated but clean. "

"At a very good location and everything within a walking distance"

"The staff were rude at check in and during our stay when we had an inquiry. We tried to use the sauna and it wasn’t working properly. "

"The most beautiful and enjoyable stay. Hotel is just a year old, the amenities are beautiful. They offer daily cultural experiences like making scent tablets with a master incense maker. Beautiful pool as well although we would’ve enjoyed a warmer pool in early spring. Breakfast amazing, semi- à la carte with a buffet of fruit and pastries. Staff most accomodating as well. I’d really like to come back. The only less desirable thing was when I was loading the car on departure, a staff member came after me for payment of a stock standard canvas shoe bag that I had taken from the room. Those weren’t clearly signposted as for-sale items are usually available to us for taking so it somehow made the experience slightly weird for me especially for the price that we paid. "

"It was a spectacular stay from start to finish. The room was spotless, the staff were incredibly kind and professional, and the overall atmosphere was relaxing and comfortable. Everything exceeded my expectations. I would definitely stay here again!"

"The front desk staff were unfortunately not very friendly or approachable. Most of the time, they just stood there, and it was unclear whether they really wanted to be there to help guests. The floor in my room was very dirty. I had to ask the front desk if they could send the cleaner back to clean it again and bring extra towels. However, it didn’t happen the first time, so I had to ask again. On the positive side, the hotel’s location is good though."