the stay was great. good location and very scenic view from the lobby. the hotel room is small but very nice and super affordable. the breakfast buffet was limited but still good enough; the price is a 1/4 of what i'm used to paying so i thought that was a deal.
Jacob
2019 年 12 月に 1 泊滞在
10/10 (非常に良い)
Xinxin
2019 年 10 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
很好
出乎意料的好,风景特别赞,然后价格很便宜,超高性价比
Xinxin
2019 年 10 月に 2 泊滞在
10/10 (非常に良い)
youngsu
2019 年 6 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
youngsu
2019 年 5 月に 1 泊滞在
4/10 (不満)
Ben
2019 年 4 月 10 日
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
Awful customer service
I’m afraid I’m guilty of staying in many great hotels and never getting round to leaving positive reviews.
Unfortunately the Mercure Hangzhou has frustrated me so much into leaving a negative review. Whilst travelling in China and only having a small amount of conversational Manderin, you choose to pay a premium to stay in a Western (French) owned hotel with the expectation they speak English (or even French) Nobody speaks anything other than Chinese so everything is spoken into their phone to translate - which is effectively useless and incredibly aggravating.
You can’t charge breakfast or drinks to your room; apparently the bar/restaurant is a different company so individual charges for every transaction required - I’m not sure why they require a credit card deposit as you can’t use it for anything?!? Really don’t understand as bar is in the hotel lobby.
The rooms have unbelievably noising ventilation running all night keeping you awake. Trying to use the crazy light switches is “interesting”
As for customer service, I’m afraid it was just terrible start to finish. Management need to take a serious look at themselves and how they encourage the team to interact with their guests.