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"Amazing experience "

"Amazing service. Yamazaki San, who is reception lady, her kindness is outstanding!!"

"I arrived at this hotel injured after breaking my arm in another hotel.Staff were AMAZING. I can honestly say I’ve never had better service or care ever and anywhere. Hotel facilities are exceptionally clean and modern. I am surprised it is only a three star. I have travelled a lot and this definitely ranks with four star standards. Once again I cannot emphasise how absolutely brilliant the stuff work, all of the Staff that we were working that day were phenomenal and deserve a huge congratulations And thank you from myself"

"A well run hotel at a bargain price. Staff most helpful. "

"Great!"

"Extremely remote (nearly a 3 hour bus ride from Kinegawa Onsen Train station into the winding mountains) which was both an adventure and unnerving. Made to feel like a foreigner with little help in understanding the cultural norms as a newcomer to the onsen experience. The in-suite onsen option was incredible, providing both privacy and ability to enjoy the experience as a newcomer free of the "ritual" imposed but not well explained for use of the public hot pools. Hatcho No Yu was ultimately a memory for a lifetime but came with a less than supportive interface with staff who treated us like we didnt belong. "

"Large and modern apartments which we were impressed with, we liked the movie projector and room setup. Well-stocked with even some laundry detergent which we found helpful. Nearby 7-11. Only thing to note to future travellers is that it’s about a 15 min walk from the station / main town area (we didn’t find this to be an issue however, and you can walk via some of the quieter back streets), but would recommend getting a taxi if you don’t have a car and are coming from the station with a lot of luggage. "

"Overall, my stay at the Ritz-Carlton Nikko was nothing short of exceptional. The combination of the hotel's serene location by the lake, impressive interior, outstanding dining options, and top-notch service truly set it apart as a luxurious retreat that I would highly recommend to anyone looking for a refined and relaxing getaway. My experience at this hotel has left me with wonderful memories and a deep appreciation for the Ritz-Carlton brand."

"Pretty good"