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"Amazing service. Yamazaki San, who is reception lady, her kindness is outstanding!!"

"We were greeted with very nice and courteous staff. they were so nice and helpful. Food, Onsen and overall experience was excellent. We love the extremely well run hotel. I could see the Hotel GM always walking around the hotel. Thanks for the great experience. "

"Very helpful manager & staff. Delicious meals. Quiet getaway."

"The hotel provides a great experience of a Japanese Onsen with traditional rooms with a modern feel and great food. The location overlooking Lake Chuzenji is very tranquil. A great place to go for some peace after the frenzy of Tokyo"

"Beautiful traditional hotel, great service, wonderful onsen and delicious food."

"Extremely remote (nearly a 3 hour bus ride from Kinegawa Onsen Train station into the winding mountains) which was both an adventure and unnerving. Made to feel like a foreigner with little help in understanding the cultural norms as a newcomer to the onsen experience. The in-suite onsen option was incredible, providing both privacy and ability to enjoy the experience as a newcomer free of the "ritual" imposed but not well explained for use of the public hot pools. Hatcho No Yu was ultimately a memory for a lifetime but came with a less than supportive interface with staff who treated us like we didnt belong. "

"We went to the hotel without much expectation. There were three hot spring which you can use privately for an hour, but it was off season so we were very lucky. It was old and cozy we loved staying there."

"It was a very warm, welcoming, and relaxing visit to the Ryokan"

"Overall, my stay at the Ritz-Carlton Nikko was nothing short of exceptional. The combination of the hotel's serene location by the lake, impressive interior, outstanding dining options, and top-notch service truly set it apart as a luxurious retreat that I would highly recommend to anyone looking for a refined and relaxing getaway. My experience at this hotel has left me with wonderful memories and a deep appreciation for the Ritz-Carlton brand."