ニア ウエスト エンドの ゲストハウス

「They wouldn't let us check in early and we were traveling and they didnt even check the actual room. The pool felt nice but it needed to be cleaned. Our ac in our room wasnt cooling down the room and they tried to fix it by nelting the ice with a hair dryer which didnt work because we had to tell them again and they switched our room towards the end of our stay. Our floor was hot & smelled like weed the whole time. Tvs were outdated and had bad picture. A couple night staff was helpful and I...

「I arrived earlier than the check-in time, but the staff welcomed me immediately. The room was very spacious, almost like a suite. In walking distance of the restaurants in downtown Richmond.」

「Nice stay」

「The amenities in the rooms (lotion, etc.) could be better quality.」

「Everyone was very nice and helpful. The rooms were clean and well kept.」

「Good food spacious rooms」

「The hotel was not clean and it was more like a motel. My family and I left a day early and I was not granted a refund.」

「Our room was directly above the outside seating bar area. We were on the second floor and could hear and see everything happening there- including the group of gentlemen that were having a get together, laughing, yelling, listening to music- this continued up until 12:30am…when I finally called the front desk to complain- she gave me quite the attitude and cut me off. I had three young kids trying to sleep in the room- I wasn’t rude- but her response was very snippy. They continued until after...