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Holiday Inn Hotel and Suites Richmond West End by IHG

3.0 star property
Families gather in the lobby for morning coffee before setting out to explore Richmond's West End, where adventures await at every turn

Choose dates to view prices

Holiday Inn Hotel and Suites Richmond West End is centrally located, ideal for families. Enjoy a breakfast buffet, relax on the sunny terrace, or stay active in the gym. The hotel offers high-speed WiFi and convenient laundry facilities for a comfortable stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
The current price is ￥16,017
￥18,625 total
includes taxes & fees
Feb 8 - Feb 9

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Room amenity

Standard Room, 1 King Bed, Accessible, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible, Non Smoking

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible, Non Smoking (Mobility)

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Mobility Accessible, Non Smoking (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub, Non Smoking (Mobility, Access Tub)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Room amenity

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(19 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Premium Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 54 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Located in Laurel, a neighborhood in Richmond, Holiday Inn Hotel and Suites Richmond West End by IHG is in the suburbs. Lavender Fields Herb Farm and Science Museum of Virginia are cultural highlights, and some of the area's activities can be experienced at Bowlero West End and Country Club of Virginia. Lewis Ginter Botanical Garden and River City Roll are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Richmond travel guide
Map
23294, VA, Richmond, 8008 W. Broad St

What's nearby

  • Game of checkers anyone
    University of Richmond
    8 min drive - 6.8 km
  • Richmond_ShortPumpTownCenter_6083667_05
    Short Pump Town Center
    9 min drive - 11.0 km
  • Richmond_GreaterRichmondConventionCenter_6083623_05
    Greater Richmond Convention Center
    13 min drive - 17.4 km
  • Bowlero West End
    1 min walk - 0.2 km
  • Virginia Hospital & Health
    2 min drive - 1.8 km

Getting around

  • Richmond Staples Mill Road Station
    6 min drive
  • Richmond Intl. Airport (RIC)
    27 min drive

Restaurants

  • Wawa
    6 min walk
  • Cicis
    16 min walk
  • McDonald's
    10 min walk
  • Joen Korean Restaurant
    11 min walk
  • Buffalo Wild Wings
    11 min walk

About this property

Holiday Inn Hotel and Suites Richmond West End by IHG

Hotel near Short Pump Town Center
Consider a stay at Holiday Inn Hotel and Suites Richmond West End by IHG and take advantage of a terrace, laundry facilities, and a gym. In addition to a 24-hour business center and a restaurant, guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), RV/bus/truck parking, and an electric car charging station
  • A vending machine, coffee/tea in the lobby, and meeting rooms
Room features
All 190 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with shower/tub combinations and free toiletries
  • LCD TVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

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  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 1,018 reviews
The price is ￥14,186
￥16,497 total
includes taxes & fees
Feb 1 - Feb 2
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 14 for adults and USD 7 to 7 for children
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • 1,700 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Terrace

Accessibility

  • Elevator
  • Hardwood flooring in room

More

  • 1 building
  • 6 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 14.00 for adults, and USD 7.00 to 7.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Q Inn Richmond
Quality Inn West End
Holiday Inn Hotel Suites Richmond West End an IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Hotel
Holiday Inn Hotel and Suites Richmond West End by IHG Richmond

Frequently asked questions

Does Holiday Inn Hotel and Suites Richmond West End by IHG have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Holiday Inn Hotel and Suites Richmond West End by IHG?

As of Jan 28, 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel and Suites Richmond West End by IHG on Feb 8, 2026 start from ￥16,017, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Hotel and Suites Richmond West End by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at Holiday Inn Hotel and Suites Richmond West End by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Hotel and Suites Richmond West End by IHG located?

Located in Laurel, this hotel is within 1 mi (2 km) of Bowlero West End and Virginia Hospital & Health. Bon Secours Heart Institute at Reynolds Crossing and Henrico Doctors' Hospital are also within 3 mi (5 km).

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Reviews

Holiday Inn Hotel and Suites Richmond West End by IHG Reviews

8.8

Excellent

9.2

Cleanliness

2.0

Location

9.2

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 278 out of 451 reviews
Rating 8 - Good. 91 out of 451 reviews
Rating 6 - Okay. 46 out of 451 reviews
Rating 4 - Poor. 19 out of 451 reviews
Rating 2 - Terrible. 17 out of 451 reviews

Reviews

10/10 Excellent

Ugur

Liked: Cleanliness, amenities, property conditions & facilities
very clean and quiet hotel to stay and get rest
Stayed 3 nights in Nov 2025

8/10 Good

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Modern facility. Friendly staff.
Stayed 2 nights in Jan 2026

10/10 Excellent

Karina

Liked: Cleanliness, property conditions & facilities
Clean room, comfortable beds. Friendly staff. Everything you would really ask for.
Stayed 3 nights in Dec 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly
Stayed 3 nights in Nov 2025

10/10 Excellent

Mateusz

All was new and in great shape, service was excellent.
Stayed 1 night in Dec 2025

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and nice area. Plenty of food options and shopping not far away.
Stayed 1 night in Oct 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, rooms are big and very clean. Highly recommend this property .
Stayed 1 night in Oct 2025

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Easy check in…nice suite…great price
Stayed 1 night in Nov 2025

8/10 Good

Treva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay. Staff were very friendly
Stayed 1 night in Oct 2025

10/10 Excellent

tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, cleanliness of the property and on site food.
Stayed 2 nights in Sep 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, hotel was very clean, bed was comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Mariandrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, easy to book!
Stayed 1 night in Sep 2025

10/10 Excellent

Aris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet, breakfast was amazing!!
Stayed 3 nights in Aug 2025

6/10 Okay

Jay

Liked: Cleanliness, amenities
The room was in good condition but was very crowded with two queen beds. Staff was excellent. I came down with the flu and had to leave after one night.
Stayed 4 nights in Jan 2026

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Enjoyed my stay. Will stay again.
Stayed 1 night in Oct 2025

10/10 Excellent

Tish

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean and staff was extremely friendly.
Stayed 1 night in Sep 2025

10/10 Excellent

Markita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing, very clean loved the amenities and the price was great.
Stayed 1 night in Sep 2025

10/10 Excellent

Tiffney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean staff was nice and the terrace area was so relaxing
Stayed 3 nights in Oct 2025

10/10 Excellent

Sharae

Clean and comfortable
Stayed 1 night in Nov 2025

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great to work with and the rooms was very nice and clean
Stayed 1 night in Sep 2025

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice room, clean, updated, big tv, wish all the hotels where like this and this price point.
Stayed 1 night in Oct 2025

10/10 Excellent

LaToya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Room, easy check-in, spacious…
Stayed 2 nights in Oct 2025

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great. The hotel was very clean. This was one of quietest hotels we have ever been to. The location is great close to lots of restaurants and shopping...
Stayed 1 night in Oct 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Facility is relatively new and clean.
Stayed 1 night in Nov 2025

10/10 Excellent

Milton

Liked: Cleanliness, amenities, property conditions & facilities
One of the best stays, employees were friendly and professional. The whole place was clean and well taken care of. Best cafeteria style breakfast hands down. Other places could learn from this business!
Stayed 1 night in Nov 2025