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"I really appreciate the shuttle bus driver and the lady that greeted us at the front of the hotel. Once we got to Kwawguichiko Station, we are exhausted and overwhelmed but as soon as we headed to the shuttle bus our driver took our suitcase and we felt safe and taken care of. Check-in was very smooth to our surprise and everything about our stay was perfect. Thank you to the hotel and staff for making everything wonderful. The only surprise was that the check-out time was 10 am. That was inconvenient and out of the ordinary for us as it is earlier than most other hotels. I hope the hotel can reconsider to have check-out at 11 am like other places."

"The room was spacious and clean with a beautiful/perfect view of Mt. Fuji. We will come back again!"

"Had an amazing quick stay. Hotel room is clean and super spacious. Staff was helpful and super nice. Nice view of Mt fuji from hotel and nearby streets. "

"The experience of staying at Konanou has been our favorite activity so far. Our room was spotless and beautiful, with our onsen setting a pleasant bubbling sound in the background and a view overlooking the lake. The kaiseki dinner was delicious both nights. The foot bath in the roof overlooks both the lake and Mount Fuji. We felt well cared for, comfortable, and relaxed from start to finish. "

"clean room, friendly staffs, would stay again"

"We booked the Fuji View Room — great location! It’s only a 10-minute bus ride to the visitor shuttle bus station. The onsen was wonderful. After 3–4 days of sightseeing in Japan, my feet were pretty sore, and the onsen helped a lot."

" Very friendly and helpful staff. Rooms were extremely comfortable. Great location. "

"Beautiful Japanese style hotel with majestic Mt.Fuji view. "

"We stayed in the Balcony Villa with Mt. Fuji View Bath – Type A, Non Smoking (124 sqm). The villa is spacious and well designed, with three western style bedrooms on the ground floor (six beds in total: one double, two singles, two singles) and a Japanese tatami room with two futons on the second floor. Amenities such as coffee, toothbrushes, and combs are provided directly in the villa, and free hot drinks are available at the lobby. Check in was smooth and the hotel already had our Expedia reservations prepared. As with most Japanese accommodations, copies of our passports were taken. The villa layout is practical, with two showers and one toilet on the ground floor, plus another toilet on the second floor. The upper level also houses the kitchen, dining area, Japanese room, and a bath tub with a view. Shuttle services to Fujikawaguchiko Station are available, making transfers convenient. For those driving, the resort area offers ample parking. Do take note that the surrounding roads are narrow, so larger vehicles need to navigate carefully. Breakfast and dinner are provided. Breakfast offers a choice of five sets, including three sandwich options, one rice bowl, and one vegetarian selection. Dinner is a hotpot meal where we can choose between noodles or rice. Overall, Fuji Gran Villa – Toki offers comfort, space, and a relaxing retreat with a view of Mt. Fuji."