Mahwah - Nanuet Vacation Rentals

"Great location. Really nice hotel. Parking was a nightmare in their own garage. Staff in lobby were terrible. Hotel takes up full city block and checkin line was looped all through the entire lobby for 4+ hours with only 2 staffed at computers and 4 more front desk employees sitting in a back room on their phones. Sent us to wrong room without the beds we booked. Worst check in experience of my entire life and I travel 2x monthly. Just from the parking and check in I wouldn’t return here and that’s too bad because we’re bonvoy members and hotel itself and location are great. Wouldn’t recommend this place unfortunately. "

"Nice "

"This was an horrendous mistake booking at this hotel. The rooms were dirty, furniture stained, toliet on the floor. Hidden fees destination fees 203.00 manager and staff rude"

"Was to crowded for me to get anywhere close to the breakfast went out to grab a bodega sandwich and coffee"

"Great stay! Staff were nice. Found some hair in shower and on a pillow case but once I called down to the front desk they came to clean area again. Overall the hotel is nice. "

"There could’ve been more safety features and amenities…"

"It was a perfect place to stay for a show and to see NYC friends. Very clean, helpful and friendly front desk, central location. Not a single complaint."

"I am contacting the hotel directly to submit for at the very least partial reimbursement of my stay. I was put in a room that was, by all accounts, decaying. There was so much torn wallpaper, rust and decaying metal around the air conditioning unit, mold and rotting wood in the bathroom, etc. I asked to move to a new room immediately, and was told they were fully committed but that they could move me the following day (day 2 of my 3-night stay). I was indeed moved, and the room was no better. The exact same in size, only the mold problem was more significant. If they cannot keep the rooms in manageable condition, they need to close for renovation. This was unacceptable. "

"Room was clean and turn down service was prompt and through. We didn’t have control over the air conditioner and our door didn’t close properly, which made it feel unsafe. "