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"While we received multiple confirmations of our reservation, including the morning we were to check in, the property manager never sent us check in instructions, even after we emailed asking for them. Then, after spending over an hour with multiple calls to VRBO customer service, who also couldn’t get ahold of the property manager, we arrived at the location. There was a 4ft high, 10ft wide heap of garbage in the front yard and looking in through the windows it was apparent the house was under...

"Place didn't exist. Host did not respond to requests to clarify check-in. Upon arriving, the location was not as described and an individual who answered the door informed our party this was not a rental property. Had to last minute book elsewhere."

"After flying in with four of us from Los Angeles on a Red Eye, we had to drive around for 4-5 hours until we were able to check in at 4pm, however after hours of trying to get into the property with no answer on the contact number ,we finally were able to have the local property manager come out and say that the property overbooked and had no room for us. I spent over 2 hours on the phone getting the run around by Expedia with mixed stories of our accommodations. FINALLY with now the story is...

"Clean, beautifully decorated, all the necessary amenities. "

"Very clean & the host was very responsive. Thank you for a lovely stay."

"Host communication was horrible, He would not send me any check in instructions, I had to call vrbo, i got his phone number, and he still would not send me check in instructions, I had to call vrbo again and they sent them to me.(felt very unwanted right off the bat.) The place was not clean, there were hairs in the shower, the place had a bed with a fitted sheet on it, the flat sheet was crammed in a corner in the bathroom, the comforter was a cheap wal mart throw blanket that had crust on it,...