「I have read ads about Excelsior a while back but I felt it was too expensive considering its location. This time their price was reduced to a reasonable price so I booked. Other than the fact than parking is separated and there is no walkway to the hotel, all were excellent from well appointed rooms and beddings and very courteous staff.」
「The hotel entrance is along a dark alley.
Website show was untrue i had written to Expedia regarding my room had no wifi /nl cable TV / no Hot water / no chair / no Carboard / no hook to hang cloth both bedroom & bathroom /hallway light drop off pitch / room piwer socket missing no ve able to charge my device / ceilling light ni working / Shower comparment flooded with water /ni toilet paper.
I booked 2 night but i checkout after one night slept.
Totalling unceptable for any guess.
I request...
「It was convenient to dine at Green Belt and purchase food and supplies at Landmark. Having both facilities close by made for a very comfortable experience.」
"I had a great stay here. The hotel was very clean, and the room was comfortable and easy to use. The outdoor pool had a nice resort feel, which was a highlight of the stay 👍.
On the downside, poolside food service was quite slow, and although ice cream was listed on the menu, it wasn’t available, which was a bit disappointing. The shower also never really got hot – during the rainy season when it was a bit chilly, I wished for higher water temperature.
Breakfast was excellent with a huge buffet and a live omelet station. Check-in, however, took a very long time as the line was quite big.
One thing that really impressed me was the staff. Because of the security check, I had to leave my Bluetooth speaker at the entrance and forgot to pick it up before leaving for the airport. When I called, they actually brought it all the way to me at the airport! I was so grateful for their kindness.
Overall, a very pleasant stay with warm and attentive service.
"