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"Great staff and customer service. Location is excellent right across the road from NAIA Terminal 3 with foot bridge access from the Airport Terminal, to the back door of the hotel. The room overall was clean. The wear and tear on the room was very apparent, making the room seem tired. When showering, the drain had difficulty keeping up with water ending up overflowing from the shower pan and onto the bathroom floor. There was a moist and musty odour that came out of the AC vents, with the odour lingering in the room. The rooftop pool and bar was a pretty neat vibe. For AvGeek's, is a great place to watch planes while sitting in the pool."

"Welcoming atmosphere and good breakfast buffet selections with attentive staff. Rooms are clean and roomy. Gym has a great variety. Suggestion to add a foam roller. "

"The hot water in the shower is Luke warm at best and when the water is on hot all the way to hot there is very low water pressure "

"All good "

"Excellent staff communications and very accomodating."

"Well located close to the Makati night life. Definetly worth the money"

"Perfect location!!"

"Always an amazing stay at the Pen. Best staff, best hotel. "

"The staff were amazingly accomodating and the kindest people around. They were always attentive and very respectful. The room was beautiful and relaxing, full of everything needed. The bathroom and shower was next level with 3 shower heads too! There was lots of closet room and the housekeeper kept my room immaculate. The included breakfast buffet was delicious with a wide variety of foods, omelet bar, fresh squeezed juices, and so much more. I would definitely return. "