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Lobby was fully staffed with about 20 people urgently waiting to assist you with your needs. Room was very large and nice. A welcome plate with artisan chocolates and mini pastries where ready for me to enjoy on my coffee table. I would highly recommend you stay at this hotel on your visit in Manilla. A++++

I have stayed at New World several times. I always enjoy my stay there. The staff are extremely nice and accommodating. The room is spacious, although it is a little old, but definitely very clean. This is one of the hotels I would definitely come back to whenever I am in Manila.

Excellent customer service and nice rooms. Hotel is beautiful. Fantastic breakfast buffet with live music and close proximity to Greenbelt 5. Will definitely be back to this hotel!

The staff is amazing here and they go above and beyond. I had an incident which stepped on a rusty clothes hanger in the street on the way back to the hotel and the police contacted the staff here (Esmeralda) and they responded right away sending their RN and having their EMS take me to the local hospital(5mins away). Their chefs also made us a special departing treat when they were notified in convo that we were leaving (Dom and Rizki). Amazing!! Rooms are spacious and kept clean with...

Elegant setting specially the lobby bar with live entertainment... good selection of buffet and good tasting food,very attentive staff good location walking distance to mall... free shuttle to the mall highly recommended we enjoyed our stay and definitely will return again when visiting Philippine

From arrival to departure we were treated extremely well, special thank you to Jonathan and the team in the lobby bar 'cafe macaron' for taking care of us with humor and professionalism each evening and reviving our souls :) We will definitely stay here again next time we are in Manila.

Beautiful hotel in an excellent location, right in the heart of BGC. From our airport pickup, being greeted at the entry and taken directly to our room for check-in, everything was great.

Great hotel, great area, close to restaurants, shopping malls, night life; restaurants inside the hotel was also fantastic. Great staff. Loved my stay there. Next time I’m back in Manila, I’ll be staying here again

Best hotel i have ever been to by far.

I like the service all employees are always smiling!

I like the location , inside the mall and accessibility to Farmer’s market and varieties of restaurants .

Love your breakfast..

The best pool

I was recently here during my stay in Manila, I stayed here for a week. This place is topnotch. Excellent location, clean rooms and general areas, and most of all awesome staff from the desk service to the people who clean your room. just awesome. They also go above and beyond to respond to request. Food also tastes good in their cafe. I would stay here again whenever I'm back in makati. The hotel is up to US standards, I can compare the service to the well known Beverly Wilshire. excellent.

Nice hotel.

Hotel staff was fantastic! Professional! The restaurant staff weee great specially From Mezzanine lounge Jericson. He was veey helpfull managing and organizing our large party dinner. Kudos to Jericson!!!

This is a long stop before my international flight and I needed a good rest as well as shopping. I’m so happy I tried this hotel. Very convenient to shopping malls and restaurants. Quite, clean with a nice view. Gave me excellent service from the entrance to my room. Housekeeping and bellmen were commendable. Your check in counters were also courteous and accommodating!