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"Excellent service and staff were very accomodating for a family. Restaurant had great options too and the buffet breakfast was amazing"

"Best location for night life. Perfect place to stay in Makati. "

"I have stayed at New World Makati on many occasions. The staff is always nice, professional and accommodating. They usually take great care of the guests and this visit was no exception. I’d like to acknowledge the following: Club Lounge: Abbey and her staff, in particular: Wilson, Babylyn and Jim. Your service and attention to detail was outstanding! As someone who travels for work, I know the room attendants work extremely hard each day. I want to acknowledge and thank Jomel, who made sure my room was clean and comfortable! I mention to management and others (last year) that the hotel has been in a steady decline physically. It’s definitely gotten worse! The rooms are in dire need of remodeling which I know will be an expensive and timely undertaking. Hopefully new ownership knows, understands and plans for this! The staff can only do so much with what tools and amenities are provided. Jasmine (dim sum restaurant) is outstanding: service and food. But they need to be more attentive to pricing. I had to inform them that I was overcharged twice! Still, the selection and quality were great! Lastly, I cannot say enough about the Club Lounge and the staff, many who are new. They make the guest (myself for sure) feel at home. Breakfast and the available choices are awesome! The cocktail hour has been reduced and the quality of food and choices have also gone downhill. Maybe the Exec Chef needs to be changed. Otherwise, an outstanding stay but due to staff! Jim Lee Honolulu HI"

"Great breakfast buffet "

"Parking is extremely compact and tight, breakfast is very enjoyable with various selections of western and native cuisine.. the rooftop bar and pool make tge hotel a pleasurable experience. Choose a room with a view thank me later "

"Could not have been happier, staff was accommodating, friendly and kind, helping in anyway they could. Breakfast was fantastic with a very large selection of food from all over the world. Great location, had transportation arranged to pick us up from the airport and their drivers were excellent, engaging, and overall a joy to talk with after a 17 hour flight!"

"Was refused early check in, after a 27 hr flight but rules are rules 😉 Front desk staff seemed a bit rude, multiple employees. felt a burden, and unimportant. My opinion the Hotel across the street (you know) treats tou like family, Didn't get that feeling at I'm."

"6th time staying at the property. Love the great customer service from everyone, and always feel very safe. My 2nd home whenever I stay in Manila. "

"The room was clean with enough storage space. The shower had excellent water flow and washing supplies available. Room was on the 35th floor but the lift was very quick. The breakfast space was limited in size. Staff were very polite and helpful, thanks to them "