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"Very nice staff!! They are very helpful!"

"Clean, modern, and comfortable. Great location in the older shopping area (Gion) of Karuizawa. Kirt’s of fun shopping like Donguri, Peanuts store, and great dining options. "

"It is a nice hotel with free parking and breakfast, the staff was very nice although we are late to check-in (around 9:30pm), the room is clear and comfy."

"Convenient location! Beds were very comfortable. Awesome that you use plastic covers over the remote control, and cups are individually wrapped. Breakfast was very good! Everyone was kind and helpful."

"The service during my stay in Hoshinoya was the best. It was good time to fully enjoy nature during my stay. Thank you very much to all member of Hoshinoya."

"We had a quiet and peaceful time"

"The hotel was close to the train station, but it was quiet. The staff was nice. I had a massage which was great. The room was clean and comfortable."

"The staff was friendly. I had a smoking room and asked to be changed to a non-smoking room. There were none available. They had room/fabric spray to help with the smoke smell, but it didn't help. I'm sure if I could have had a non-smoking room, I would have enjoyed my stay more. The hotel was close to the train station so it was loud during the day. It was no problem at night. It was convenient to do laundry at the hotel. "

"It was quiet yet close to shopping and train station. Lovely place. I wish the restaurant would offer more Japanese meal options for lunch and dinner."