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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

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Beach nearby, snorkeling, surfing, sailing
Beach nearby, snorkeling, surfing, sailing
Outdoor pool
Outdoor pool

Overview of Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
96720, HI, Hilo, 93 Banyan Dr

Explore the area

  • Popular LocationNaniloa Country Club2 min walk
  • Popular LocationCoconut Island Park6 min walk
  • Popular LocationLiliuokalani Park and Gardens8 min walk
  • AirportHilo, HI (ITO-Hilo Intl.)8 min drive

Choose dates to view prices

About this area

Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton is located in Keaukaha, a neighborhood in Hilo, and is near the airport and on the waterfront. While the natural beauty of Coconut Island Park and Rainbow Falls can be enjoyed by anyone, those looking for an activity can check out Port of Hilo. Don't miss out on a visit to Hawaii Tropical Botanical Garden. Discover the area's water adventures with scuba diving and windsurfing nearby, or enjoy the great outdoors with ecotours and hiking/biking trails.

What's nearby

  • Naniloa Country Club - 2 min walk
  • Coconut Island Park - 6 min walk
  • Liliuokalani Park and Gardens - 8 min walk
  • Port of Hilo - 3 min drive
  • Wailoa Center - 4 min drive

Getting around

  • Hilo Intl. Airport (ITO) - 8 min drive

Restaurants

  • Restaurants on site
  • Hula Hulas

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Bayside Hilo hotel in Keaukaha, near Coconut Island Park
This hotel features a golf course, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, 2 bars/lounges, a 24-hour fitness center, and coffee/tea in a common area are onsite. All 379 rooms provide free WiFi and free wired Internet, LCD TVs with cable channels, and conveniences like refrigerators and microwaves. Room service, coffee makers, and hair dryers are among the other amenities available to guests.
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and safes. 48-inch LCD televisions come with cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and microwaves can be requested.

Guests can play rounds at the 9-hole golf course. In addition to an outdoor pool, other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)
Follows industry cleaning and disinfection practices of WELL Health-Safety Rating (IWBI)

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
Reservations are required for the use of certain onsite facilities
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee daily 6:30 AM–10:00 AM: USD 4-20 per person
  • 1 restaurant
  • 2 bars/lounges
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • 24-hour fitness center
  • 9 holes of golf
  • Bicycle rentals
  • Boat tours
  • Canoeing
  • Fishing
  • Golf driving range
  • Helicopter/airplane tours
  • Kayaking
  • Outdoor pool
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Japanese

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible business center
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas
  • Fireplace in lobby
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 48-inch LCD TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Recycling

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 18 and up, and test must have been administered no more than 72 hours prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 46.01 per accommodation, per night
The resort fee includes:
  • Sporting facilities or equipment
  • Internet access
  • Phone calls
  • Valet parking
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Breakfast fee: between USD 4 and USD 20 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 8:00 AM to 8:00 PM
Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 403 out of 929 reviews
5 - Excellent 43%
Rating 4 - Good. 274 out of 929 reviews
4 - Good 29%
Rating 3 - Okay. 120 out of 929 reviews
3 - Okay 13%
Rating 2 - Poor. 78 out of 929 reviews
2 - Poor 8%
Rating 1 - Terrible. 54 out of 929 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

3.9/5

Property conditions & facilities

4.1/5

Eco-friendliness

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the property was great, gym was very nice. I wish I would have booked another night.
Stayed 1 night in May 2022

5/5 Excellent

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed the open air setting..very nice
Stayed 1 night in May 2022

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the area, the view, it was clean
Stayed 4 nights in May 2022

2/5 Poor

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Bear bones property in need of cleaning and painting. Amenities were few, no drawers for clothes, small ocean view room without a balcony. Limited services, small pool. Over priced.
Stayed 3 nights in May 2022

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service
We have mixed feelings about this property. Resort fee was high, but did include valet parking which was great- as well as daily snorkel and mask- and coffee every day in the lobby. The restaurant on site was pricy- as is much on the big island. Drinks were very expensive as well. The pool was decent however, no hot tub which for rainy Hilo would have been a solid plus. It is rainy on a regular basis year round in Hilo so the pool was not really a good option for us. Also, although located on the water- Hilo Bay- the coast line is quite rocky and not that inviting to swim or snorkel. There is no spa on site and not much to do at the hotel on the rainy days- no classes or activities… just an expensive bar. We spent many hours on the moldy balcony, which definitely needs to be cleaned- starring out at the rain and foggy covered ocean. Although calm and relaxing, as well as having a nice room and comfortable bed, we would most likely not return to this property for negative reasons mentioned.
Stayed 6 nights in Apr 2022