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Kinokuniya Ryokan

Photo gallery for Kinokuniya Ryokan

Featured Image
In-room safe, desk, bed sheets
In-room safe, desk, bed sheets
In-room safe, desk, bed sheets
In-room safe, desk, bed sheets

Overview of Kinokuniya Ryokan

Kinokuniya Ryokan

3.5 out of 5

3.7/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Business services
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
250-0523, Kanagawa, Hakone, Ashinoyu 8

Explore the area

  • Popular LocationHiryu Falls2 min drive
  • Popular LocationOkada Museum of Art4 min drive
  • Popular LocationHakone Kowakien Yunessun5 min drive

Choose dates to view prices

About this area


Located in Hakone, Kinokuniya Ryokan is in the historical district and on the boardwalk. Narukawa Art Museum and Okada Museum of Art are cultural highlights, and some of the area's attractions include Hakone Kowakien Yunessun and Hakone Ekiden Museum. Hakone-en Aquarium and Museum of the Little Prince are also worth visiting.

What's nearby

  • Hiryu Falls - 2 min drive
  • Okada Museum of Art - 4 min drive
  • Hakone Kowakien Yunessun - 5 min drive
  • Hakone Shrine - 9 min drive
  • Hakone Open Air Museum - 11 min drive

Getting around

  • Kowakidani Station - 5 min drive
  • Hakone Gora Station - 6 min drive

About this property

Kinokuniya Ryokan

Boardwalk Hakone ryokan in Ashinoyu with 24-hour front desk
This ryokan features a 24-hour front desk and free WiFi in public areas. All 27 rooms offer LCD TVs, TVs, and safes. Guests will also find refrigerators, desks, and free toiletries. Housekeeping is available on request.
Kinokuniya Ryokan offers 27 accommodations with safes and slippers. LCD televisions are featured in guestrooms. Bathrooms include bidets and complimentary toiletries. A nightly turndown service is provided and housekeeping is offered on request.
The recreational activities listed below are available either on site or nearby; fees may apply.
Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open from midnight to 10:00 PM.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Things to do

  • Hot springs

Family friendly

  • Refrigerator


  • Elevator

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Turndown service

Languages spoken

  • English
  • Japanese

Business services

  • Meeting rooms


  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Public bath open from midnight - 10:00 PM
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Bed sheets


  • Bidet
  • Free toiletries
  • Towels


  • LCD TV

Food and drink

  • Refrigerator


  • Desk
  • Safe
  • Slippers
  • Turndown service

Similar properties

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Check-in from 3:00 PM - 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Minimum check-in age - 18


Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The hotel restaurant closes at 6:30 PM.
Guests booked in Half Board rates must check in by 6 PM to receive dinner. No refunds will be issued for unused portion of offer.
Guests who wish to book dinner are encouraged to contact the property before arrival to pre-book it.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150 per person, per night

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Kinokuniya Ryokan Hakone
Kinokuniya Hakone
Kinokuniya Ryokan Ryokan
Kinokuniya Ryokan Hakone
Kinokuniya Ryokan Ryokan Hakone

Frequently asked questions

Overall score and ratings



Rating 5 - Excellent. 9 out of 30 reviews
5 - Excellent 30%
Rating 4 - Good. 10 out of 30 reviews
4 - Good 33%
Rating 3 - Okay. 7 out of 30 reviews
3 - Okay 23%
Rating 2 - Poor. 2 out of 30 reviews
2 - Poor 7%
Rating 1 - Terrible. 2 out of 30 reviews
1 - Terrible 7%




Staff & service




Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing. Everyone was friendly and the food was delicious.
Stayed 1 night in Mar 2019

3/5 Okay

Liked: Room comfort
Disliked: Staff & service
Nice traditional Japanese inn with onsen
The hotel is nice however the access to its remote location is terrible during winter or early spring when snowing. The only public bus to this Ryokan stopped operating. We had to take very expensive taxi (>8000yen) to reach this place. getting out of it on next day is even harder as there is no taxi coming to this Ryokan and the hotel staff asked us to walk 40mins to the nearest train station! It was still snowing that time and we had 3 kids with us! It is not possible for us to walk this far with big luggage’s as well. Luckily we finally able to get he Hotel staff to send us to the train station in his own car. Really thanks to the 2 young men tnb he didn’t front desk. front desk can’t speakers mich English as well...
Stayed 1 night in Mar 2018

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Japanese style ryokan
This was my first time staying at an onsen ryokan, but it was much better than expected. The staff was friendly, helpful, and professional. The room was roomier than what I imagined, but I guess I was staying at a place meant for two people by myself. Dinner was excellent, and the breakfast buffet was great too. Dinner was fully Japanese while the breakfast was continental with a heavy Japanese slant. The onsens were great. I'd recommend using the bath in the early afternoon or the early morning before people start arriving if you are not comfortable with stares. The outside bath was a bit small but charming. The only bad thing I can say about this place was the fact that it's a bit old, but that's to be expected from some place that's more than 300 years old. It was very clean though. Will stay again, next time with another person to play table tennis with.
Stayed 1 night in Mar 2018

5/5 Excellent

Liked: Cleanliness, staff & service, room comfort
Hotel is abit dated and onsen abit old, but I enjoyed the rustic feeling.Excellent service and delicioilus kaiseki dinner, more than made up for everything
Stayed 1 night in Mar 2017

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely yet well-built ryokan outside the main area
Located just outside the main Hakone area (10 mins by bus from Moto-Hakone), the ryokan is located in a small residential village without any other touristy developments around it. Thus it was surprising to find such a well-developed ryokan, that can cater to large crowds, rather than the usually smaller minshuku, in such an area. Facilities were well developed, with an indoor garden, 2 distinct baths, a small souvenir shop and basically everything you should and would expect from a ryokan. Place was clean and spacious as well. Food too was great. Dinner was kaiseki style with dishes that are visibly Japanese, yet something I have not eaten anywhere else before. Breakfast was a Japanese/Western-style buffet that had a very good range of items.