Find all hotels by Occidental in Gulf Coast of Mexico from ￥29,494

"Everything stops at 11pm. You have to pay for room service in a resort that states all inclusive. Food sucks."

"Customer service was excellent and prompt. Our room was clean and spacious. Beach front was beautiful with lots of access to seating both poolside and on the beach. "

"Ocean and beach are the best part "

"The room was clean and well stocked when we arrived. All the staff we encountered was amazing. Get a cabana it is worth the cost and the service is amazing. The food is your typically AI fare but they try to keep it fresh and will do their best to make you something fresh if you’d like. I loved the location and we felt same most of the time. The only issue we had was a drunkin domestic dispute down the hall. A man was yelling obscenities and attempting to kick in the door. Security seemed slow to respond and there is no way it wasn’t heard because it was near the front. It went on for far too long and left me questioning the quality of the security. "

"+++AAA"

"I love this place ! Food was great the attention was great ! The staff is very friendly and would help you as much as you need ! 100% recommend it ! "

"Stayed 4 night, and only got room cleaning on the first night, and have to request multiple times for the rest of the stay and in total got 1 room cleaning for the rest 3 nights. Breakfast apparently serves left over food from last night dinner, and some lunch is from the same day breakfast, ... Restaruant Sunan is not good with the Mexican twisted Asian food. Other than this, still a good option. "

"Overall, Ocean Riviera Paradise is a beautiful resort with strong amenities. The beach, pools, and restaurants were enjoyable, and my son had an amazing time, he made friends and truly enjoyed the experience. Unfortunately, there were some major inconsistencies in service. Our original room was next to active construction, and the paint smell was overwhelming. After we raised the concern, we were moved to a one-bedroom suite in the Privilege section, which was much better. However, despite being placed in that section, we were not given access to Privilege amenities because we had green wristbands instead of black. This caused repeated issues, we were denied entry to certain restaurants, could not access services in that area, and were even turned away when trying to get towels at the Privilege pool. What was most concerning was that staff repeatedly pointed out that we “booked through Expedia,” and it felt like that came with a lower level of service. The overall experience made us feel singled out and unwelcome at times. As a parent, it was especially disappointing to have my child notice and question why we were being treated differently. The resort has great potential, but better coordination and consistent guest service are needed."

"“Overall I really liked my stay. The place is nice and comfortable, and I had a good experience. However, the shows at night felt a bit short, and I think they could improve the atmosphere to make the evening events more fun and lively. With a little more energy, it would be perfect.”"