Residences in Florida

"As much as I wanted to love this hotel, it is a high-end hotel. We had a lot of issues when we arrived. I had placed a bid to upgrade our room to a one bedroom suit, and when we landed in Miami, I got a notification that our bid was approved and that we were gonna be upgraded , but when we checked in they had no idea about our bid being approved. There was a lot of back-and-forth between the manager and the front desk and they told us that they don’t have the one bedroom suites available, even though they had said we won the bid. Then I asked for a rollaway bed which I had by the way emailed them before our arrival and asked them to save a rollaway bed and they assured me that they would have roll away beds and not to worry, but when we got here there they had no rollaway beds Available. they gave us a room at the Tresor Tower when we got to the building. There was a long line to get on the elevator, which was strange. We had to wait 20 minutes to get on the elevator to go up to our rooms . Once we got to our room the first two days of stay we couldn’t get an elevator in that tower so we had to take the stairs from the ninth floor going up and down. Having had knee-surger, that was probably the worst experience I’ve had at a hotel.then they call me and tell me they have a rollaway bed available but when we got back to our room at midnight , no rollaway bed ! We had to share a bed and sofa!"

"Staff was phenomenal, location was about as good as it gets if you wanna "

"Just wish it was better experience."

"Balcony with ocean view. Clean and spacious room. Great pool. Resort fees included chairs and towels at the beach. Plenty of them."

"Though not included, the Buffet was 100% worth it. Plenty of options, great service."

"My kids loved the pool. "

"This was our second time staying here, we returned because we enjoyed the first visit so much! Unfortunately this visit was not the same. Room wasnt ready at check in, when we finally got room it was not the 2 bedroom 2 bath I booked, didn't have bedding for the pullout sofa had to request that. Also we didnt get our bracelets for the water park or the schedule for events on site at checkout. They were just very disorganized and unprepared for the springbreak crowd this year. I would have to think hard about returning for another stay."

"Just checked clean room when you stay in there"

"The hotel has a lot of pools (although the hot tub was dirty and a bit stinky), fun planned activities for kids, and access to tradewinds. With that said, the rooms are very dated. The staff at the front desk wasn’t always there, and our phone wouldn’t even connect to the front desk! Our friends booked a balcony room, only to find their definition of some “balconies” was a sliding glass door with a gate over it. The kind you see in unfinished homes. They would not change rooms or refund them the price difference, and it was several staff members before someone acknowledged this was not a true balcony. They also advertise a lot of things for kids to do, but many of them cost a significant amount of extra money. "