ランタナ のリゾート

「Facility was not clean. Service was nonexistent. TV didn’t work. No response from front desk. You HAVE to use valet parking at $42/day plus fees. We thought it was optional. Also, $35/day resort fee. Dirty dishes left in hallways all week. Garbage left in hallways all week. Kids in hot tub with floats. Children’s birthday party using pool all afternoon one day with loud music and confetti left in pool. Very dated hotel that said it was recently renovated. 」

「Amazing!!」

「Christian was great. We got a little nervous because there was an unexpected cancellation of our property on the hotels end, but Christian looked right into it and helped us solve the problem. We had a great trip.」

「My husband and I had a wonderful stay. The views from our balcony were better than expected. There was always a chair available at the pool. The location of the property was central to everything we wanted to do. It was a perfect, much needed getaway. 」

「My family had a wonderful stay! Devin was a very responsive host, answering my questions prior to booking and sharing detailed instructions for checking in and out. The 2 bedroom, 2 bathroom layout with open kitchen and living in the middle was perfect for our group, and our children loved the pools and beach.」

「We’ve stayed the past two years and although it’s a beautiful property with attentive (most….not all) staff, there’s always problems related to dinner reservations missing (and arguing with me about it, despite having a text or email receipt from several months prior), overcharging (again, despite having a text/email receipt) and an incident in 2025 I should have filed a police report and made a trip to a medical facility on but we had travelled there for our 20th anniversary, it was the day of...

「An all around wonderful experience. Will definitely be back.」

「Loved the spacious suite and the view. Enjoyed having coffee out on the balcony watching and listening to the waves. 」

「The suite was not up to par for a Marriott room. Overall it was tired and in need of much love. However, the host was responsive and helpful resolving some issues.We had no heat during the cold snap on two different days and the problem was resolved. One day it was due to an issue with the heat pump in the room. The next day it was due to the hotel HVAC system not working.The mattress in main bedroom was not a classic Marriott mattress, it was sunken and had no support. The garbage disposal in...

「the care shown by James at customer service. There were several issues he dealt with -and did so effectively」