Erie Canal Museum

If I could give this property zero stars, I would. From the moment I pulled into the parking lot, it was clear this hotel was not being maintained to an acceptable standard. There were multiple individuals loitering outside who appeared to be engaging in suspicious activity, making me feel uncomfortable and unsafe. The unpleasant odor began in the lobby during check-in and became even worse throughout the property. The hallways smelled strongly of urine and feces, to the point that it burned my eyes and irritated my throat. When I entered my room, it was dirty, poorly maintained, and filled with the same overpowering odor. The bathroom door was locked, leaving me with no access to the bathroom. Within minutes, I began developing what appeared to be bug bites or a rash. After spending less than 10 minutes in the room, I returned to the front desk and explained that I could not stay due to the conditions. Instead of showing concern, I was met with, “Are you serious?” As I was leaving, a man in the hallway yelled at me to give him a charger, further reinforcing my safety concerns. I immediately returned my room key and left without staying overnight. I am disputing the charges because the room was unsafe and unsanitary. I cannot recommend this property.

The hotel room itself was clean, and you could tell housekeeping does well, but the property and hotel is extremely dated, and smelled of stale smoke. The halls could be a little sketchy at times. Check-in utilizes a virtual check in assistant, which was different than I’m used to. Location was good, close to busy roads and downtown!