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"I did the pre check in and paid $25 for early check in. When I arrived at the property, the staff at the desk told me to check in that early it would be $75 not $25. It felt like a bait and switch as I provided my credit card and the transaction was approved on their site. The hotel seems unfinished. There is a lot of good things but a lot that needs improvement. For example, they need a grounds keeper. Many dead plants. Also, cups and cans that need to be cleaned up around the lazy river. The hotel is non smoking but there were guests smoking at the pool as there was no staff to enforce. Also would be nice if they played music at the pools. The room is nice but no table of any kind so difficult if you want to eat in your room. Also lighting is poor. The bed is comfortable! The housekeeping staff is very nice. They only provide housekeeping on the third day so you have to ask for towels and other essentials when you see them in the hallway. They only give one small trash can in the bathroom so you have to put your own garbage out. Also no recycling bin. The mini golf and pickleball are great amenities. They don’t tell you beforehand that you have to provide an id at to get them at the desk. I don’t think a lot of people keep their id on them when relaxing at the pool, which is what we were doing when we decided to do mini golf. The other improvements that would be nice are to put seating at the front entrance outside for people waiting for rideshare service and microwaves."

"Beautiful property. Friendly staff and lots of activities on the resort. 10 out of 10. "

"Huge resort, can get lost easily. Suites are bright & roomy. Rooms that are not on ground floor can be difficult to get luggage upstairs (no elevator). Overall nice resort. "

"Amazing property "

"It is always so lovely! Family friendly , they meet characters in the lobby and they have a whole water section for kids. The rooms are amazing! I booked a view of volcano bay and it did not disappoint if you were just staying at the hotel there is much to do, "

"Loved the pools and activities for the kids. Good food and drinks. Hotel room was very nice. "

"Thank you for giving me and my family early check in"

"Room was clean and comfortable. Full size fridge and washer and dryer in the unit were convenient. Pools were warm and clean. Hot tubs were great for relaxing after long days at the parks. Within a half hour of the airport and all major attractions. Located on 192 with plenty of dining and shopping options."

"Room was not very clean when we check in. Great location near Disney parks but the resort fee and parking fees are insane. "