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"We stayed in this hotel for 7 nights , it is very beautiful hotel away from the old town but equally not too far with 10 minutes drive from the old town which cost €12 by taxi. The hotel has got two heated swimming pool, right in the front of the beach , breakfast was excellent with wide variety of options, we did half board with dinner which I preferred open buffet as I am fussy eater , and there wasn’t alot of vegetarian options on the ordered menu, the staff everyone were very pleasant and helpful, the suit been serviced twice daily , I was very happy of my choice of the location of the hotel not in the heart of the old town as was my original plan.but slightly away from it ."

"L hotel est tres bien, pas trop loin du centre ville proche de la mer...juste un petite chose le bar n est pas tres cosy...."

"Great location, comfortable and quiet room, lovely staff. Thought breakfast was a bit expensive. "

"Very close to the airport and town. Room is very clean and quiet with plenty of outlets and a nice bathroom. "

"This property is really an inclusive and self contained in all respects. Very friendly staff"

"Staying at the Metropole Urban Hotel in Heraklion was a highlight of our trip. This modern, centrally located hotel was immaculate, well-appointed and comfortable. Our room had a small balcony with gorgeous views of the Cathedral of Agios Minas set on a busy city square lined with restaurant terrasses and loaded with happy families, the children having the time of their lives playing football, hide-n-seek and riding scooters throughout the day and evening. Such an idyllic setting! We were within easy walking distance of shopping and popular attractions such as the Venetian Fortress on the water as well as the extraordinary Archaeological Museum. The staff at Metropole Urban were friendly and professional and the room rate was very reasonable, especially considering the extremely abundant and delicious breakfast that came with it. We would stay here again in a heartbeat and highly recommend it to anyone who wants to have a memorable Heraklion experience."

"Our stay was very nice. Thank you very much. Organisation is Perfect! "

"A very good hotel conveniently situated in the centre of Chania. The staff were very welcoming. We have stayed several times before and the high standard remains the same."

"Fantastic facilities and great options for all ages. Food quality is fantastic and the main restaurant has themed nights to keep it varied. Most of the food is also cooked fresh in open kitchens which is great. The dining area can be a bit noisy but there’s an adults only area which I’m sure would be quieter. Room was fantastic for us. We had 2 adjoining rooms for a family of 5 and had 4 separate sleeping areas. Staff were great although the bar staff were always stretched resulting in long queues. Water park area is fantastic. Kids loved it. The option of an indoor pool in low season also great if the weather is not great. Beach area is amazing and so are the never ending pool options. The kids club looked great although our kids were probably on the older side so didn’t participate. The play park is awesome. Huge climbing frames and crazy golf all within a secured gated area. Having the tennis/sports centre facilities adjacent to the hotel is also a great option with free table tennis within the sports centre building. Only suggestion is to consider table service as no one wants to spend up to 15mins queuing at the bar. Not really giving 5 star vibes. Was nice to see the hotel manager getting table service though… All in all, we’d likely return. "