セノーテ クリスタリーノ周辺のホテル

「Fantastic stay. Amazing attention to detail. Food was fantastic. Staff genuinely cared. Loved it」

「Clean property and well maintained. Staff was attentive but English was tough for some of the staff workers. Pool bar was slow and there is no drink service at the beach. Entertainment was great but the restaurants left you hungry still. Overall a great hotel which we will visit again. Pools were amazing and not crowded. 」

「Very kind and helpful staff. 」

「歩いてホテルから45分もかかるコンドーに泊まらされた。 水もお湯も出ず、トイレも流れない。朝食のピックアップ8時の約束したが、誰もこず。最悪。」

「The staff was excellent and the whole experience was great. Plan on booking there again next year.」

「yes there were activities for all ages」

「After a rocky start upon arrival (previously detailed), the staff stepped up and helped to provide us with the experience that we expected and more. Olivia (assistant manager at the front desk at Barcelo maya tropical) (and others incl Ishmael and Yuliana) were awesome. Olivia worked with us to get our dinners set up and really was the difference in making our stay great). One thing to know is that there are 4 properties, all together and all the rooms are pretty much the same. So if you get...

「Im only allowed to book 2 restaurants for my 4 night stay 」

「従業員は皆一生懸命働き、お願いしたこと全て笑顔でやってくれます。部屋も綺麗に掃除してくれます。しかし、一階だったこともあり、朝起きるとどこからともなく虫が入ってきて、シャワーやトイレ付近にいます。シャワー室の排水口から下水の臭いがするのでエアコンはつけておかなくてはなりません。シャワー室からトイレに水が漏れ、2回直してもらいましたが最後まで漏れていました。何度も言うのは申し訳なく、タオルを敷いてしのいでいました。一階は、ビーチへのアクセスが良いですが、虫や排水口が気になる人は二階より上をお勧めします。」

「The staff was extremely helpful friendly and accommodating.」

「The restaurants were delicious, the grounds were beautiful and the staff were very friendly and helpful. Just a wonderful place!」

「We loved the family selection area. Food was really good and lots of activities each day! Great and we are coming again this year! Thank you!」

「This place was sublime - beautiful garden and natural pool, roomy huts with screened porches, lovely helpful owner, just a few kilometers from Akumel beach and 30 km from Tulum ruins in a quiet, out of the way location. I’m sorry I was only staying one night. 」