I have stayed in many places in PA. This is by far the worst. I dont say that lightly. We checked out 4 nights early. Our room was never cleaned. The grounds were never cleaned. Trash in the lagoon, snake skins by the front door, our room looked nothing like the pictures. There is NO beach 300 ft from the room that you can access unless you trespass. No where in the booking did it say the air conditioner turns off during the day until 7:15 pm. The filtered water comes out of a filthy dispenser. For the money you can stay in a way nicer place. Will not return.
Joseph
10/10 (非常に良い)
Ann
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I loved the canal view from my room. There is a swimming pool and a "pool" was created with ocean water and tropical fish, that has water flowing in from the boat canal. It was early May, low season, when I stayed and I felt like I had the place to myself. The room was nice and had everything I needed. You might want to rent a bike or a golf cart to get around. I loved Puerto Adventuras. The ocean water was calm and clear to swim/snorkel in because of the artificial reef. Very safe and quiet. Good to get away from the chaos of Playa del Carmen. I had a rental car (note, there is no parking lot at this hotel) so it was easy to drive to restaurants and the beach. I wonder if the hotel serves food at dinner time in the high season?
Ann
2024 年 4 月に 2 泊滞在
4/10 (不満)
Brian
2024 年 4 月 11 日
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
shelves falling off the walls empty cups outside cannot bill food to room food was average at best poorly installed bath taps and the list goes on
Brian
2024 年 4 月に 4 泊滞在
8/10 (良い)
Daniela
2024 年 3 月 5 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Hotel was nice and staff was amazing but TV was broken
Daniela
2024 年 3 月に 1 泊滞在
8/10 (良い)
MARCO ANTONIO GONZALEZ
家族旅行, 小さなお子様連れの家族旅行
2024 年 2 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Se desayuna increíble
MARCO ANTONIO GONZALEZ
2024 年 2 月に 3 泊滞在
10/10 (非常に良い)
John
2024 年 2 月 17 日
John
2023 年 12 月に 1 泊滞在
10/10 (非常に良い)
Robert
2024 年 2 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hideaway
Robert
2024 年 2 月に 5 泊滞在
10/10 (非常に良い)
Mariano Adolfo
家族旅行
2024 年 2 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Todo muy bien en el hotel. Vale la pena regresar
Mariano Adolfo
2024 年 2 月に 2 泊滞在
6/10 (普通)
Miguel
家族旅行
2024 年 1 月 10 日
良かった点 : 客室の快適度
気になった点 : 清潔度
Ok but not advisable
The hotel is nicely decorated, however the service was not optimal, one night I had to go out at 3 am to ask the next door guest to low the volume down because nobody in the hotel took action. I was traveling with my 2 kids. The food of the restaurant is ok not even the waffles were good, we decided to take breakfast better in the marina. The thing that saves it is the pool